Incident Manager

MHK TECH INC; Houston (TX); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is looking for an experienced Incident Manager to lead IT incident responses and ensure minimal disruption to business operations. In this remote role, you will coordinate with IT teams, utilize Jira for tracking, and conduct Root Cause Analysis to drive continuous improvement. The ideal candidate should possess strong problem-solving and leadership skills, thrive in high-stress environments, and be adept at communicating effectively. Join a forward-thinking company dedicated to operational excellence and make a significant impact in incident management.

Qualifications

• Proven experience in IT incident management or a similar role.
• Proficiency in Jira and Root Cause Analysis (RCA).

Responsibilities

• Lead and manage all aspects of the incident response process.
• Conduct Root Cause Analysis (RCA) and post-incident reviews.

Skills

Jira

Root Cause Analysis (RCA)

Data Warehousing Concepts

Communication Skills

Problem-Solving Skills

Leadership Skills

Tools

Jira

Job description

Job Title: Incident Manager

Location: Only based out from USA (Remote 100%)

Duration: Long Term

Job Summary

We are seeking an experienced Incident Manager to lead and coordinate responses to IT incidents, ensuring swift resolution and minimal disruption to business operations. The ideal candidate will have strong knowledge of Jira, experience with Root Cause Analysis (RCA), familiarity with data warehousing concepts, and the ability to work in US office hours.

Key Responsibilities

• Lead and manage all aspects of the incident response process, including identification, prioritization, and escalation.
• Coordinate with IT teams and stakeholders to ensure efficient resolution of incidents and timely communication.
• Use Jira to track incidents, ensure accurate documentation, and analyze incident trends.
• Conduct Root Cause Analysis (RCA) and post-incident reviews to identify underlying issues, recommend corrective actions, and drive continuous improvement.
• Collaborate with teams to understand data warehousing concepts for better incident diagnosis and resolution.

Requirements

• Proven experience in IT incident management or a similar role.
• Proficiency in Jira, Root Cause Analysis (RCA), and familiarity with data warehousing concepts.
• Strong communication, problem-solving, and leadership skills.
• Ability to work in high-stress, fast-paced environments and during US office hours.