Incident Manager

MHK TECH INC; Houston (TX); Remote; USD 130,000 - 148,000; Full time

Job summary

A leading consulting company is looking for an Incident Manager to efficiently lead and coordinate the IT incident response process. This individual will handle incident identification and resolution and analyze trends to improve operations. Strong skills in Jira and Data Warehousing are keys to this long-term remote role.

Qualifications

• Proven experience in IT incident management or a similar role.
• Strong knowledge of Jira and Root Cause Analysis (RCA).
• Experience in data warehousing concepts.

Responsibilities

• Lead and manage all aspects of the incident response process.
• Coordinate with IT teams for efficient resolution of incidents.
• Conduct Root Cause Analysis (RCA) and recommend corrective actions.

Skills

Jira

Root Cause Analysis

Data Warehousing

Communication

Problem-solving

Leadership

Job description

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Job Title: Incident Manager

Location: Only based out from USA (Remote 100%)

Duration: Long Term

Job Summary

We are seeking an experienced Incident Manager to lead and coordinate responses to IT incidents, ensuring swift resolution and minimal disruption to business operations. The ideal candidate will have strong knowledge of Jira, experience with Root Cause Analysis (RCA), familiarity with data warehousing concepts, and the ability to work in US office hours.

Key Responsibilities

Lead and manage all aspects of the incident response process, including identification, prioritization, and escalation.

Coordinate with IT teams and stakeholders to ensure efficient resolution of incidents and timely communication.

Use Jira to track incidents, ensure accurate documentation, and analyze incident trends.

Conduct Root Cause Analysis (RCA) and post-incident reviews to identify underlying issues, recommend corrective actions, and drive continuous improvement.

Collaborate with teams to understand data warehousing concepts for better incident diagnosis and resolution.

Requirements

Proven experience in IT incident management or a similar role.

Proficiency in Jira, Root Cause Analysis (RCA), and familiarity with data warehousing concepts.

Strong communication, problem-solving, and leadership skills.

Ability to work in high-stress, fast-paced environments and during US office hours.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

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