INCIDENT MANAGEMENT LIAISON - 67039778

Florida; Daytona Beach (FL); On-site; USD 38,000 - 43,000; Full time

Job summary

The Agency for Persons with Disabilities seeks an Incident Management Liaison to support incident reports, wellness visits, and APD investigations, ensuring timely entry into the IMS while upholding HIPAA requirements.

This professional role focuses on coordinating with regional teams and providers, reviewing daily data, and ensuring compliance with operating procedures to maintain safety and service quality across APD programs.

Qualifications

• Highschool Diploma or its equivalent.
• Experience using Microsoft Excel.

Responsibilities

• Forward critical incident reports to management staff and State Office based upon APD’s Incident Reporting Operating Procedure.
• Review incident reports submitted by providers and enter into the Agency’s Incident Management System (IMS).
• Follow up with providers as needed to obtain missing incident report information and ensure timely follow-up incident reports.
• Ensure wellness visits are conducted within required timeframes for allegations of abuse, neglect or exploitation.
• Review monthly DCF data downloads and ensure reporting of ANE findings; review ER/hospitalization data and ensure reports are submitted.
• Participate in meetings, conference calls, training and regional/quartely meetings with the QIO.

Skills

Excel

IMS

Education

Highschool Diploma or equivalent

Tools

IMS (Incident Management System)

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886167

Agency: Agency for Persons with Disabilities

Working Title: INCIDENT MANAGEMENT LIAISON - 67039778

Position Number:67039778

Salary: $38,264.07 to $43,153.24 Annually

POSITION NUMBER: 67039778

OPEN COMPETITIVE OPPORTUNITY

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidaysand onePersonal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ).

The Agency seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self-motivated, and exercise sound judgment and awareness in team interactions and group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$38,264.07- $43,153.24 Annually $1,471.70 - $1,656.74 Bi-weekly

Position Summary

This is a professional Career Service position responsible for serving as the Incident Management Liaison. This position performs a variety of activities related to receiving, reviewing, and entering Incident Reports into the Incident Management System (IMS), receiving Abuse, Neglect, & Exploitation reports and findings from DCF investigations, communicating, and collaborating with the APD regional and state teams, as well as providers and Waiver Support Coordinators while upholding HIPAA requirements.

The Work You Will Do

Forwards critical incident reports to management staff and State Office based upon APD’s Incident Reporting Operating Procedure. Reviews incident reports submitted by providers and enters into the Agency’s Incident Management System (IMS). Follows up with providers as needed to obtain missing incident report information and ensures providers submit a follow up incident report within required timeframes as reflected in the Agency’s Operating Procedure. Ensure that wellness visits are conducted within required timeframes for allegations of abuse, neglect or exploitation which occur in an APD licensed group home, Adult Day program or Supported Living arrangement. Ensures incident report is closed within required timeframes.

Reviews monthly DCF data download of abuse, neglect and exploitation investigations and ensures all wellness visits have been conducted for allegations not previously reported. Ensures that verified findings of ANE are reflected as critical incidents in IMS and are reported per guidelines outlined in the Incident Reporting Operating Procedure. Reviews monthly data download involving ER/ hospitalizations and ensures associated incident reports have been submitted.

Participates in meetings, conference calls, training, workshops/workgroups, and other miscellaneous activities as needed including provider quarterly meetings and regional quarterly meetings with the QIO.

Performs other duties as assigned.

Minimum Qualifications

• Highschool Diploma or its equivalent.
• Experience using Microsoft Excel.

Knowledge, Skills, And Abilities

Knowledge of:

• Computer programs: Microsoft Office Suite (e.g., Excel, Word, SharePoint, Teams, etc.) and other Agency implemented software including the Incident Management System (IMS).

Ability to:

• Track and meet reporting deadlines.

Demonstrate Skills in:

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending on your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

Responses to the qualifying questions are required to be considered for this position.Answers to the qualifying questions must be verifiable based on your submitted application.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.