Incident Management Coordinator

Health & Human Services Comm; San Antonio (TX); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Generous time off

Job summary

Health & Human Services Commission (HHSC) in San Antonio State Hospital seeks an Incident Management Coordinator to support the hospital’s Incident Management process, review investigations, monitor remedial actions, and provide data analysis for performance improvement.

The role collaborates with Quality Management, Rights Protection, Risk Management, and leadership, ensuring protective actions when needed and tracking interventions through the full incident lifecycle.

Responsibilities

• Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
• Provides technical assistance regarding entering data into the assigned data management system to those submitting initial and follow-up incident reports regarding required content, level of detail, individuals involved; gathers incident information and ensures data quality.

Job description

Career Opportunities: Incident Management Coordinator (22008)

Posting ID22008-Posted10/01/2026-Health & Human Services Comm-Quality Mgmt-Healthcare Practitioners and Technical-San Antonio State Hospital-Not Eligible for Telework- Other Locations (1) - Additional Shifts available (1) -c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title:Incident Mgmt Coordinator
Job Title:Incident Mgmt Coordinator
Agency:Health & Human Services Comm
Department:Quality Mgmt
Posting Number:22008
Closing Date:10/31/2026
Posting Audience:Internal and External
Occupational Category:Healthcare Practitioners and Technical
Salary Range:$6,000.00-$7,253.83
Pay Frequency: Monthly
Salary Group:TEXAS-B-21
Shift:Day
Additional Shift:Days (First)
Telework:Not Eligible for Telework
Travel:Up to 10%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:San Antonio State Hospital
Job Location City:SAN ANTONIO
Job Location Address:6711 S NEW BRAUNFELS
Other Locations:San Antonio
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Incident Management Coordinator (IMC) supports the hospital’s Incident Management process. The IMC helps ensure that unusual incidents, allegations of abuse, neglect, and exploitation (ANE), crisis situations, and health and safety concerns are addressed promptly, thoroughly, and in alignment with state hospital requirements. The IMC plays a central role in protecting patient rights and maintaining a safe hospital environment by reviewing investigations, monitoring remedial action decisions, and providing data analysis that informs performance improvement.

The IMC serves as a central point of communication between departments such as Quality Management, Rights Protection, Risk Management, and hospital leadership. The IMC ensures immediate protective actions are taken when needed, follows each incident through its full process, and tracks the progress of prescribed interventions. The IMC also reviews and analyzes incident data to identify patterns and trends to help reduce the likelihood of future incidents. In addition, the IMC assists with developing and updating hospital policies related to incident management, collaborates with external investigators and internal staff, and helps ensure reporting requirements are met. This position works under general supervision with some latitude for independent judgment.

Performs other duties as assigned. Other duties as assigned include actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Provides technical assistance regarding entering data into the assigned data management system to those submitting initial and follow-up incident reports regarding required content, level of detail, individuals involved; gathers incident