Director of Incident Management

Health & Human Services Comm; Brenham (TX); On-site; USD 67,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Generous time off

Job summary

Health & Human Services Comm in Brenham, TX is seeking a Director of Incident Management to lead the Incident Management team at the Brenham State Supported Living Center. The role oversees daily operations, incident investigations, and corrective actions, ensuring compliance with regulations and safety standards.

The position requires guiding the department, coordinating with agencies, and providing expert guidance on incident data analysis. Travel up to 5% may be required.

Responsibilities

• Attends work on a regular basis and may work a specific shift schedule, extended shifts, or overtime as needed.
• Establishes goals for the incident management department and tracks progress with trend analyses.
• Manages daily operations of the incident management department, including CANRS data entry and reporting.

Job description

Career Opportunities: Director of Incident Management (21325)

Posting ID21325-Posted09/10/2026-Health & Human Services Comm-Incident Management-Management-Brenham State Supported Living Center-Not Eligible for Telework-c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title: Director of Incident Management
Job Title: Manager II
Agency: Health & Human Services Comm
Department: Incident Management
Posting Number: 21325
Closing Date: 10/10/2026
Posting Audience: Internal and External
Occupational Category: Management
Salary Range: $6,000.00-$8,304.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional Shift: None
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location: Brenham State Supported Living Center
Job Location City: BRENHAM
Job Location Address: 4001 S HWY 36
Other Locations: None
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX

611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Incident Management Director (IMD) works under the direct supervision of the State Supported Living Center (SSLC) Director. Performs managerial work administering the daily operations and activities of incident management department of the SSLC. Establishes goals and objectives, and manages goal evaluation activities for the department. Ensures Center's compliance with facility goals and quality improvement initiatives, ICF-IID Regulations, statutory requirements, SSLC policies and procedures and applicable laws related to incident management. Identifies areas of needed change and makes recommendations for continuous quality improvement. Establishes an administrative review process for discovered, non-serious injuries of unknown cause, to reduce the rates of unusual incidents at the facility and proactively addresses potential issues. Tracks and coordinates unusual incidents, ensures proper reporting and transmits information to appropriate personnel. Assigns, prioritizes and manages the activities and professional development of the SSLC investigators, campus administrators, administrative assistants, and other assigned staff. Ensures 24-hour coverage of incident management functions including all weekends and holidays. Provides oversight and quality control of the unusual incident investigative process and the work performed by investigators. Serves as a subject matter expert, provides technical expertise and guidance. Conducts unusual incident investigations in investigator's absence and as assigned by SSLC Director. Facilitates critical incident meetings to review high profile incidents to ensure adequate protective measures and corrective actions are implemented. Monitors all unusual incident corrective action plans, prepares reports and monitors budget expenditures. Interacts and exchanges information with various state and federal agencies, participates in workgroups and manages all activities related to the daily Incident Management Review Team (IMRT) meeting. Manages the review of trend analysis data related to unusual incidents. Responds to emergencies, coordinates the center’s response to emergencies, and works with local organizations related to disaster planning. Performs other duties as assigned. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Some travel may be required, and work schedule may vary depending on services needed.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. May serve in an on-call status on a rotating schedule as required to meet operational needs of the facility.

Establishes goals and objectives for the incident management department based upon the strategic plans of the SSLC Director. Sets standards for achieving goals and manages goal evaluation activities by reviewing applicable data trends, reviewing and revised active plans of improvement, and providing routine updates to Center leadership. Ensures Center's compliance with facility goals and quality improvement initiatives, ICF-IID Regulations, statutory requirements, SSLC policies and procedures and applicable laws related to incident management. Identifies areas of needed change and makes recommendations for continuous quality improvement of incident management operations and processes to the SSLC governing body.

Establishes an administrative review process for discovered, non-serious injuries of unknown cause, to reduce the rates of unusual incidents at the facility. Proactively addresses potential issues for the SSLC related to client safety which could include environmental modifications, additional staff training, modification to staff deployment, and client specific factors. Maintains and monitors tracking systems to identify systemic trends related to incidents including specific clients, incidents, alleged perpetrators, location and any other relevant factors.

Administers the daily operations and activities of the incident management department. Tracks and coordinates unusual incidents including serious client injuries, and abuse/neglect allegations, and ensures incidents are reported to HHSC Complaint and Incident Intake (CII) and State Office within required time frames. Transmits information regarding incidents to relevant staff at the center to ensure appropriate protections are put in place. Ensures timely entry of data into the Client Abuse Neglect Reporting System (CANRS). Ensures systems are implemented to maintain security of confidential information and chain of custody of potential evidence.

Assigns, prioritizes and manages the activities of the SSLC investigators, campus administrators, administrative assistants, and other assigned staff based upon SSLC structure and needs. Hires, trains, and promotes professional growth of the employees within the department so that a competent workforce is maintained. Ensures that all departmental staff are compliant with training according to agency and facility standards. Manages the professional development of investigators and campus administrators including enhancing their skills in investigatory processes, root cause analysis, effective written and oral communication, and incident data analysis. Conducts performance evaluations of assigned staff to give employees timely feedback on their performance and oversees staff development plans and activities. Takes action to improve employee retention and reduce turnover.

Provides oversight and quality control of the unusual incident investigative process and the work performed by investigators. Serves as a subject matter expert to the investigators, assisting them in organizing the evidence, determining and summarizing the facts, and drawing conclusions. Ensures timely implementation of preliminary investigations. Reviews and approves reports regarding allegations of abuse, neglect and exploitation developed by investigators to ensure professional quality and appearance, appropriate content, consistency, and responsiveness. Develops and implements techniques for evaluating the quality of work performed by investigators. Ensures timely completion of the final investigation report. Reviews evidence submitted for completion of recommendations to ensure appropriateness. Conducts unusual incident investigations in investigator's absence and as assigned by SSLC Director.

Facilitates critical incident meetings to review high profile incidents to ensure adequate protective measures and corrective actions are implemented. Monitors all unusual incident corrective action plans to ensure corrective actions are completed. Prepares reports on findings and recommendations including