Incident Engineer

WeVision LLC; Irvine (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Equal opportunity workplace

Continuous learning opportunities

Job summary

A tech company in California seeks an Incident Engineer to manage incident responses for major projects. The role involves using advanced troubleshooting skills to mitigate issues independently and collaboratively with a team. Ideal candidates will have a Bachelor's degree in Computer Science or similar, along with experience in technical support and familiarity with technologies like Kafka, AWS, and Linux. This is an excellent opportunity for a proactive and self-sufficient team player eager to delve into complex software projects.

Qualifications

• 2 years of experience in tech support or software engineering.
• Ability to work independently and troubleshoot complex issues.
• Familiarity with various technical tools and environments.

Responsibilities

• Act as a first-tier responder to mitigate incidents.
• Find root causes and summarize learnings for team sharing.
• Maintain and handle operational ticket tasks.

Skills

Troubleshooting skills

Analytical skills

Communication skills

Ability to multitask

Team player

Education

Bachelor’s degree in Computer Science

Master’s degree in Computer Science or Engineering

Tools

Kafka

GitHub

AWS

Linux

Python

Job description

WeVision Incident Engineer (Harmony / Kafka / CoreDataPL Direction)

Minimum Qualifications:

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 2 years of experience in tech support, service, software development, quality assurance, solution consulting or relevant software engineering projects.

Preferred Qualifications:

• Bachelor or Master's degree in Computer Science, Engineering, or equivalent practical experience.
• 2 years of hands‑on experience in complex software industry projects.
• Quick learner, self‑sufficient in learning a broad array of topics in a short amount of time.
• Interested in diving into technical fields utilizing extensive troubleshooting skills.
• Ability to work with multiple differing priorities in a fast‑paced, constantly changing environment.
• Excellent communications, logical thinking, and analytical skills.
• Multitasking acumen, resilient, and able to handle pressures.
• Uplifting, empathetic, and a marvelous team player.
• Extraordinary English (reading and writing). Growth‑mindset and life‑long learner.
• Craving for challenges and can work independently.
• Be flexible and adaptable to changes and new learnings.

Nice‑To‑Have Qualifications:

• Experience working in one or more of: data streaming and processing, Kafka, ZooKeeper, Databricks, Database, Apache Spark, Linux, Command line/scripts (Bash, Python/JSON), authentication/authorization, AWS infrastructure and web services, Snowflake, Airflow, Kubernetes, containers, or similar technical projects.
• Complex hands‑on tech support or Dev/QA experience with strong troubleshooting skills.
• Familiarity with GitHub/Datadog/Grafana/Jira/Confluence/Google Docs.

About The Job:

As an Incident Engineer working for one of our largest clients, you will work closely with the Incident Manager, peer Incident Engineers globally, and client‑side senior development engineers and team leads to mitigate incidents happening during the shift based on incident runbooks, existing documents, self‑research, investigation, troubleshooting, testing or experience. You will be able to learn a broad array of cutting‑edge technologies on data processing and streaming, Kafka, and more.

Responsibilities:

• Work on three major projects as the incident engineer.
• Act as a first‑tier responder: acknowledge quickly, analyze the incident, search the knowledge base and find accurate solutions to mitigate the issue independently.
• Dig deeper to find the root cause, record results and learning tips for team sharing.
• Expand the knowledge set and continue to accumulate hands‑on experience, working independently on incidents without guidance.
• Communicate proactively with the incident manager and senior dev engineer/team leads from the client side.
• Report thoroughly on research results and elevate incidents as needed.
• Be a self‑starter and connect the dots on various incidents to uncover patterns.
• Summarize learnings, document, and share knowledge with the global team.
• Keep learning from runbooks, existing documents, online videos, and documents to continuously enhance troubleshooting skills.
• Present demos to the team on the learnings.
• Work on routine operational ticket tasks such as cluster/machine maintenance, granting permissions on roles/resources, etc.

WeVision is proud to be an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We look forward to you joining us!