Incident Command Lead, Digital Gaming

Mohegan Sun; Connecticut; On-site; USD 120,000 - 170,000; Full time

Job summary

Mohegan Sun in Uncasville, CT seeks a Support Manager to design and operate the incident management function for the Digital Gaming division. You will build a centralized model to triage, escalate, and resolve technical and player-impacting issues across sportsbook, casino, payments, and other systems.

Responsibilities include leading incident response, coordinating cross-functional war rooms, defining SLAs, and reporting on incident metrics.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5–8 years in incident management, operations, or technical program management roles.
• Experience leading incident response in high-availability environments.

Responsibilities

• Establish and lead the incident management function for the Digital Gaming division.
• Design end-to-end incident workflows and severity models.
• Act as Incident Commander for high-severity incidents.
• Coordinate cross-functional war rooms and stakeholder communications.
• Lead post-incident reviews and root cause analyses.

Skills

Incident management

Leadership

Cross-functional collaboration

Stakeholder management

Communication

Analytical skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

Asana

Jira

ServiceNow

Job description

Mohegan Sun in Uncasville, CT seeks a Support Manager to design and operate the incident management function for the Digital Gaming division. You will build a centralized model to triage, escalate, and resolve technical and player-impacting issues across sportsbook, casino, payments, and other systems.

Responsibilities include leading incident response, coordinating cross-functional war rooms, defining SLAs, and reporting on incident metrics.