Incident Command Lead, Digital Gaming Support

Mohegan PA; Connecticut; On-site; USD 110,000 - 170,000; Full time

Job summary

Mohegan Sun in Uncasville, CT is seeking a Support Manager to design, implement, and run the incident management function for the Digital Gaming division. You will build the program from the ground up, act as Incident Commander for critical incidents, and coordinate cross‑functional teams to restore services quickly and minimize player impact.

The ideal candidate has 5–8 years in incident management or related roles, strong communication, and experience with ticketing/monitoring tools (Asana,

Qualifications

• 5–8 years in incident management or related roles.
• Strong communication and stakeholder management skills.
• Experience with incident response, post-incident reviews, and RCA.

Responsibilities

• Establish and lead the incident management function for Digital Gaming.
• Serve as Incident Commander for critical incidents and coordinate war rooms.
• Drive timely triage, escalation, and resolution with cross-functional teams.
• Develop dashboards and reporting to monitor incident trends and performance.

Skills

Incident management

ITIL knowledge

Cross-functional leadership

Jira

ServiceNow

Asana

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Jira

ServiceNow

Asana

Job description

Mohegan Sun in Uncasville, CT is seeking a Support Manager to design, implement, and run the incident management function for the Digital Gaming division. You will build the program from the ground up, act as Incident Commander for critical incidents, and coordinate cross‑functional teams to restore services quickly and minimize player impact.

The ideal candidate has 5–8 years in incident management or related roles, strong communication, and experience with ticketing/monitoring tools (Asana,