Incentive Manager - Retail, Business Banking & Contact Center

M&T Bank Corporation; Buffalo (NY); On-site; USD 108,000 - 179,000; Full time

Job summary

M&T Bank Corporation in Buffalo, NY is seeking a qualified leader to manage incentive compensation across Retail Banking, Business Banking and the Contact Center. This role designs, develops, and communicates long-term incentive strategies aligned to business goals.

You will supervise staff, analyze plans, prepare materials, maintain documentation, and generate monthly and quarterly reports. The position requires strong analytical and communication skills and a commitment to accurate, compliant

Qualifications

• Bachelor’s degree in communications or business
• 3 years of relevant experience required
• Strong written and oral communication skills

Responsibilities

• Develop proposals for incentive plans and present findings to management.
• Direct all aspects of incentive payment programs for Retail Bank, Contact Center & Business Banking.
• Identify operational risk and mitigate it; maintain documentation of payments.
• Produce monthly and quarterly reports to manage incentive compensation activities.
• Promote confidentiality of compensation data and ensure regulatory compliance.

Skills

Analytical thinking

Communication skills

Problem solving

Teamwork

Independent worker

Education

Bachelor’s degree in communications or business

7 years combined education/work experience with 3 years relevant experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

This position will be based out of Buffalo NY

Job Description Overview

This position is responsible for managing incentive compensation across the Retail Banking, Business Banking & Contact Center lines of business. Provides leadership in the design, development, and communication of long-term incentive strategies in pursuit of business goals. Works closely with senior business and functional leaders from across the enterprise; convenes and leads teams to accomplish goals.

Primary Responsibilities

Develop proposals for new or revised incentive compensation plans which requires conducting complex analyses and preparation of presentation materials. Make recommendations on findings to management. Directs all aspects of the Retail Bank, Contact Center & Business Banking incentive payment programs. Identify areas of operational risk in the incentive process and eliminate and/or mitigate operational risk. Responsible for directly managing staff. May exercise usual authority of manager concerning staffing, performance management, promotions, salary recommendations, professional development of staff, and terminations. Stay abreast of business, market trends and regulatory developments related to incentive compensation. Research questions related to incentive payments, provide basic guidance to participants on plan structure and elevate concerns as necessary. Maintain thorough documentation of all payments, including the approval chain. Produce monthly and quarterly reports to manage incentive compensation activities. Perform budget and other reporting as needed. Coordinate responses for Internal Audit and Regulatory queries. Responsible for achieving positive audit / exam outcomes. Manage participation in the annual Variable Pay Template (VPT) approval process. Maintain and update all procedure documents and records necessary to execute the primary tasks of the role. Take all necessary actions to preserve the confidentiality of compensation data. Perform ad-hoc analyses as needed. Act as a project leader on complex projects. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports belonging and reflects the M&T Bank brand. Complete other related duties as assigned.

Scope of Responsibilities

The position requires substantial interaction with both internal and external contacts in order to obtain pertinent information. The position acts as liaison between department and other business units on various projects May participate in both short and long-term planning for department.

Supervisory/Managerial Responsibilities

Will manage a team of professionals.

Education and Experience Required

Bachelor’s degree in a communications or business field, plus 3 years’ relevant experience, OR in lieu of a degree, A combined 7 years’ higher education and/or work experience, with a minimum of 3 years’ relevant experience. Highly skilled proficiency in the use of Windows and PC programs such as word processing, spreadsheet, presentation and database software. Excellent oral and written communication skills. Strong analytical and creative problem solving skills. Ability to interact effectively with all levels of personnel. Ability to work independently and function as a member of a team.

Education and Experience Preferred

3 years’ banking industry experience. Detail oriented.

Pay

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

About M&T

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Drug-Free Workplace

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.