Inboxologist - Bloomfield

St. Joe’s Medical Group; Michigan; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking an Inbox/Patient Communications Specialist to manage physician inbasket messages and patient portal inquiries. The role begins on-site in Bloomfield Hills, with a transition to remote work as needed and a Monday–Friday schedule.

You will review lab results, handle prescription refills, document interactions in the EMR, and coordinate follow-up care with clinicians.

Qualifications

• Experience managing provider inbasket/inbox messages in ambulatory/outpatient settings.
• Ability to respond to patient portal messages promptly and accurately.
• Handle patient phone calls and document communications.
• Knowledge of prescription refill processes and medication-related requests.
• Review laboratory and diagnostic results and route information appropriately.
• Strong attention to detail and organizational skills.
• Comfort working independently while collaborating with physicians and staff.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage a high inbox volume.
• Proficiency with electronic medical record (EMR) systems.

Responsibilities

• Manage physician inbasket messages and ensure timely follow-up on patient requests.
• Review and respond to patient portal messages according to established protocols.
• Handle incoming patient phone calls and address routine clinical concerns.
• Process prescription refill requests and communicate with pharmacies as needed.
• Review laboratory and diagnostic test results and route them to the appropriate provider.
• Document patient interactions and actions taken within the electronic medical record.
• Coordinate follow-up care and communicate recommendations to patients.
• Assist with scheduling video visits when appropriate for patient concerns.
• Escalate urgent or complex clinical matters to the supervising physician.
• Maintain accurate, thorough, and timely documentation.
• Collaborate with physicians, advanced practice providers, and office staff to ensure continuity of care.
• Support efficient patient communication and help improve access to care through inbox management.

Skills

Inbasket management

Patient portal

Phone call handling

Prescription refills

Lab results review

Attention to detail

Communication skills

Independent work

Team collaboration

Tools

EMR systems

Job description

Opportunity Details

• Position Type: Full-Time or Part-Time (20-40 hours/week)
• Schedule: Monday – Friday 8am – 5pm
• Location: Bloomfield Hills, MI then transition to remote work.
• Specialty: Inboxologist

Requirements

• Experience managing provider in basket/inbox messages in an ambulatory or outpatient setting preferred.
• Ability to review and respond to patient portal messages in a timely manner.
• Experience handling patient phone calls and documenting communications accurately.
• Knowledge of prescription refill processes and medication-related requests.
• Ability to review laboratory and diagnostic results and route information appropriately.
• Strong attention to detail and organizational skills.
• Comfort working independently while collaborating with physicians and clinical staff.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage a high volume of inbox messages.
• Proficiency with electronic medical record (EMR) systems.

Duties & Responsibilities

A typical day may include:

• Manage physician inbasket messages and ensure timely follow-up on patient requests.
• Review and respond to patient portal messages according to established protocols.
• Handle incoming patient phone calls and address routine clinical concerns.
• Process prescription refill requests and communicate with pharmacies as needed.
• Review laboratory and diagnostic test results and route them to the appropriate provider.
• Document patient interactions and actions taken within the electronic medical record.
• Coordinate follow-up care and communicate recommendations to patients.
• Assist with scheduling video visits when appropriate for patient concerns.
• Escalate urgent or complex clinical matters to the supervising physician.
• Maintain accurate, thorough, and timely documentation.
• Collaborate with physicians, advanced practice providers, and office staff to ensure continuity of care.
• Support efficient patient communication and help improve access to care through inbox management.

About Trinity Health IHA Medical Group

Established in 1994, Trinity Health IHA Medical Group is one of the largest multi-specialty medical groups in Michigan delivering more than one million patient visits each year, practicing based on the guiding principle: our family caring for yours. Led by physicians, Trinity Health IHA Medical Group is committed to providing the bestcare,with the best outcomes for everypatient,andexceptionalwork experience for every provider and employee. Recognized as Metro Detroit’s Top Physician Group by Consumer Reports magazine, Trinity Health IHA Medical Group offers patients from infancy through senior years, access to convenient, quality health care with extended office hours and urgent care services, online patient diagnosis,treatment,and appointment access tools. Trinity Health IHA Medical Group is based in Ann Arbor and employs more than 3,000 staff, includingnearly 1,000providers consisting of physicians, nurse practitioners, physician assistants, caremanagers,and midwives in more than 150 practice locations across Southeast Michigan.

Here are a few facts about Trinity Health IHA Medical Group to help you understand our impact on the communities we serve in Washtenaw, Livingston, Lenawee, Oakland, and western Wayne Counties:

• Office Locations: More than 190
• Active Patients: 500,000+
• Babies Delivered: 5,612 in FY25
• Physicians: 900+
• Certified Nurse Practitioners, Certified Physician Assistants & Certified Nurse-Midwives: 370+
• Board Certified/Eligible Physicians: 100%
• Hospital Affiliations: Trinity Health Ann Arbor, Trinity Health Chelsea, Trinity HealthLivingston, TrinityHealthOakland, TrinityHealth Livonia, Michigan Medicine
• Support Staff: More than 2,800

MISSION STATEMENT

Trinity Health IHA Medical Group exists to meet community needs through the provision of personalized,high-qualityhealth and medical services to its patients in a manner which results inhigh levelsof patient satisfaction with clinical quality, services,accessibility,and value.

Our Values–CARES:

• Commitment-We strive to provide quality care.
• Advocacy -We are dedicated to advocating for our patients.
• Respect -We believe that mutual respect is the foundation of a trusting relationship.
• Efficiency -We are committed to delivering quality care, advocating for our patients, and fostering respectful relationships while also ensuring care is provided efficiently and cost-effectively.
• Service -We prioritize service excellence for both our internal and external customers.

COMMUNITY DESCRIPTION

A journey through Southeast Michigan leads you to ultra-modern big cities and forward-thinking communities, as well as to charming college towns and rural landscapes. If you're a soul music fan, make sure to add a trip to Detroit to your Southeast Michigan itinerary. A city of culture, gastronomy, and Art Deco architecture, this diverse urban center also boasts plenty of family attractions and recreation areas. Automobile enthusiasts flock to Dearborn to see early Ford models at the enormous museum complex.

There is no better time to visit Detroit and discover a vibrant art and culinary scene, a re-energized entertainment district and a rich history on display at destinations including the Detroit Institute of Arts, Motown and The Henry Ford. Shopping, family attractions and recreation areas, including one of the best bass fishing lakes in the nation, abound in the metro Detroit region.

About Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. It is a family of 133,000 colleagues and more than 38,900 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 92 hospitals, 101 continuing care locations, the second largest PACE program in the country as well as many other health and well-being services. In fiscal year 2025, the Livonia, Michigan-based health system invested $2.9 billion in its communities in the form of charity care, community benefit and other programs and services.

Our mission:We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

We support this mission by living our core values ofReverence, Commitment to Those Experiencing Poverty, Safety, Justice, Stewardship, and Integrity. Committed to recruiting talented physicians, we are looking for physicians who share our values and want to help us fulfill the health care needs of the communities we serve.

At Trinity Health, we value the physician relationship and focus on partnering with our physicians. Whether you are a practicing physician looking to relocate or a medical resident, we offer opportunities with the flexibility to fit your individual needs. If you would like to be part of Trinity Health, we encourage you to explore more at www.trinity-health.org.