Inbound Team Dispatcher

Concertina Team Pty Ltd; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

HMO

WFH setup

Job summary

Concertina Team Pty Ltd is seeking an experienced Inbound Team Dispatcher for a remote role in the U.S. You will own inbound loads from assignment through final delivery, maintain accurate setup and tracking, and proactively catch issues before the customer is affected. The ideal candidate has 5+ years of U.S.

dispatch experience, preferably in vehicle transport, and can operate a live board independently. You will coordinate carriers, track shipments, and provide timely updates to customers and

Qualifications

• 5+ years of U.S. dispatch or freight coordination experience required.
• End-to-end shipment management: pickup, in-transit, delivery and documentation.
• Hands-on experience with a Transportation Management System (TMS).
• Experience with Zendesk or similar ticketing systems; strong written communication.
• Excellent spoken and written English; independent working with U.S. carriers.

Responsibilities

• Set up and assign inbound vehicle loads in the TMS with accurate pickup and delivery details, customer requirements, and carrier/driver information.
• Post, source and confirm carriers on Central Dispatch, and verify carrier and driver contact details before each load moves.
• Track shipments continuously through Turvo, Super Dispatch, Central Dispatch or direct contact with drivers and carriers.
• Confirm driver location and ETA before every pickup and delivery.
• Catch exceptions early (late pickups, missed check calls, ETA slips, detention risk) and escape within 15 minutes with a recommended next step.
• Support rate changes and route adjustments, keeping every change documented.
• Maintain clear, professional phone, text and email communication with carriers, drivers and customers, and log every interaction in the TMS.
• Support tow and roadside requests in Zendesk, keeping tickets and load records aligned and closing out every ticket you touch.
• Send end-of-shift reports on pending issues and load updates, and hand over in-transit shipments cleanly to the next shift.
• Monitor on-time pickup and delivery performance, report late pickups with supporting documentation, and follow dispatch procedures consistently.

Skills

U.S. dispatch experience

Freight coordination

Load planning

Transportation customer service

TMS experience

Zendesk experience

Carrier/driver coordination

Tools

TMS (Transportation Management System)

Zendesk

Central Dispatch

Super Dispatch

Turvo

Job description

We are seeking an experienced Inbound Team Dispatcher to join a U.S.-based vehicle transport company. This is a remote, phone-forward control-tower role: you will own inbound loads from assignment through final delivery, keep every shipment accurately set up and tracked, and catch problems before the customer does.

The ideal candidate has 5+ years of U.S. transport dispatch experience, ideally in vehicle or auto transport, and is comfortable running a live board on their own.

Responsibilities:

• Set up and assign inbound vehicle loads in the TMS with accurate pickup and delivery details, customer requirements, and carrier/driver information.
• Post, source and confirm carriers on Central Dispatch, and verify carrier and driver contact details before each load moves.
• Track shipments continuously through Turvo, Super Dispatch, Central Dispatch or direct contact with drivers and carriers.
• Confirm driver location and ETA before every pickup and delivery.
• Catch exceptions early (late pickups, missed check calls, ETA slips, detention risk) and escape within 15 minutes with a recommended next step.
• Support rate changes and route adjustments, keeping every change documented.
• Maintain clear, professional phone, text and email communication with carriers, drivers and customers, and log every interaction in the TMS.
• Support tow and roadside requests in Zendesk, keeping tickets and load records aligned and closing out every ticket you touch.
• Send end-of-shift reports on pending issues and load updates, and hand over in-transit shipments cleanly to the next shift.
• Monitor on-time pickup and delivery performance, report late pickups with supporting documentation, and follow dispatch procedures consistently.

Qualifications:

• 5+ years of U.S. dispatch, freight coordination, load planning or transportation customer service experience (required).
• Experience managing shipments end to end: pickup, in-transit exceptions, delivery and documentation.
• Hands‑on experience with a Transportation Management System (TMS).
• Experience with Zendesk or a similar ticketing system.
• Comfortable in a phone‑heavy role, working independently with U.S. carriers, drivers and customers.
• Excellent spoken and written English.
• Strong documentation habits: clear notes that another dispatcher can act on.
• Sound judgment on which delays to sustain and which to monitor.

Strongly Preferred:

• Vehicle or auto‑transport (car hauling) dispatch experience.
• Central Dispatch and Super Dispatch experience.
• Tow, roadside assistance or recovery coordination experience.

Requirements:

• Updated Resume/CV.
• Available to work 8:00am–5:00pm U.S. Central time (Philippine night shift).
• Ability to work in a fast‑paced, dynamic environment.
• Reliable internet connection and personal computer.
• UPS/battery backup to ensure continuity during power interruptions.
• WFH set‑up.
• HMO.

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