Inbound Service Coordinator

Ferguson Superstore; Broken Arrow (OK); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401k

Hourly + bonuses available

Job summary

Ferguson Superstore is looking for a customer service-focused professional in Broken Arrow, OK to manage service appointment requests and inquiries. This role emphasizes clear communication, accurate data collection, and timely follow-up to ensure smooth CRM/DMS records and service coordination.

No prior dealership experience is required, and we offer benefits and opportunities for growth within the company.

Qualifications

• Customer service or call center experience preferred.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment.
• Basic computer skills; dealership or automotive experience a plus.

Responsibilities

• Answer and manage inbound service appointment requests (phone, text, email, online, chat).
• Respond to all customer inquiries within 30 minutes.
• Schedule service appointments accurately and efficiently.
• Collect and document customer and vehicle information.
• Confirm appointments and communicate details clearly to customers.
• Maintain accurate records in CRM/DMS systems.
• Coordinate with service advisors and service drive staff.

Skills

Customer service

Communication

Organizational skills

Fast-paced environment

Tools

CRM

DMS

Job description

At Ferguson Superstore we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Ferguson Superstore is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. No experience necessary! If you're looking for a company that seeks growth and opportunity, Ferguson is the place for you!

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• 401k
• Hourly + bonuses available

Responsibilities

• Answer and manage inbound service appointment requests (phone, text, email, online, chat)
• Respond to all customer inquiries within 30 minutes
• Schedule service appointments accurately and efficiently
• Collect and document customer and vehicle information
• Confirm appointments and communicate details clearly to customers
• Maintain accurate records in CRM/DMS systems
• Coordinate with service advisors and service drive staff

Qualifications

• Customer service or call center experience preferred
• Strong communication and organizational skills
• Ability to work in a fast-paced environment
• Basic computer skills; dealership or automotive experience a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.