Inbound Sales Representative - SMB SaaS

MarketStar; Salt Lake City (UT); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401k match

Healthcare coverage

Mental health program

Job summary

MarketStar is seeking an Inbound Inside Sales Representative for SMB SaaS to join our Salt Lake City team. You will engage small businesses via phone and chat, understand their workflows, and recommend product solutions to drive new customer acquisition and expand existing client footprints.

Qualifications include 1-2+ years in B2B SaaS sales, strong communication, and the ability to work under targets. This role offers a path for growth within a supportive, performance-driven environment.

Qualifications

• 1-2+ years of successful track record in B2B sales; SaaS or Cloud experience preferred.
• Ability to understand and communicate technical solutions and business value.
• Ability to handle high pressure situations, objections, and concerns when working with customers while maintaining positivity and a strong drive for results.
• Consistently demonstrate confidence, adaptability, and resilience in tasks and engagements with others.
• Ability to execute proven processes and analyze data to make informed decisions, find creative solutions, and solve problems.
• Ability to manage time in a structured and organized way to ensure deadlines are met and quotas are obtained.
• Demonstrated ability to build relationships and to work collaboratively with teams across the organization.

Responsibilities

• Provide consultation to SMB customers on solutions and close sales of recommended solutions and services.
• Lead outreach with calls and emails to build and manage external customer relationships.
• Stay up to date on product knowledge via training resources.
• Use data to manage, review and report on pipeline with weekly forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly sales and performance targets.
• Record customer interactions in CRM and manage stakeholder relationships.

Skills

B2B sales

SaaS

CRM usage

Strong communication

Data-driven

Education

High school diploma

Tools

CRM systems

Microsoft Office

Google Tools

Job description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!

About the Inbound Inside Sales Representative – SMB SaaS

MarketStar is seeking a highly motivated, consultative sales professional to join our team as an Inbound Inside Sales Representative supporting our newest SaaS team in Salt Lake City. In this role, you will interact with small businesses across a variety of industries through inbound phone and chat channels, building rapport, understanding each customer's unique workflows, and providing needs-based recommendations for product solutions. You will be responsible for driving new customer acquisition and expanding the client’s footprint with existing customers, all while meeting productivity and performance-based sales metrics.

Location: Salt Lake City, Utah

What will you do?

Working with target SMB customers to provide consultation on the solutions they would benefit from and closing the sale of recommended solutions and services

Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support

Use client provided and self- guided training resources to stay up to date on knowledge of the product

Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets

Attain daily, weekly, monthly, and quarterly sales and performance targets

Record customer interactions and engagement in CRM

Build and manage both internal MarketStar team and external client counterpart relationships

Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets

Remain compliant with all business rules as documented in the playbook.

Utilize available data and analytics to strategically improve sales outcomes and drive success

Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

What Will You Need to Succeed?

1-2+ years of successful track record in B2B sales; SaaS or Cloud experience preferred, particularly in an IT domain.

Ability to understand and communicate technical solutions and business value.

Ability to handle high pressure situations, objections, and concerns when working with customers while maintaining positivity and a strong drive for results.

Consistently demonstrate confidence, adaptability, and resilience in tasks and engagements with others.

Ability to execute proven processes and analyze data to make informed decisions, find creative solutions, and solve problems.

Ability to manage time in a structured and organized way to ensure deadlines are met and quotas are obtained.

Demonstrated ability to build relationships and to work collaboratively with teams across the organization

Familiarity with reporting and sales analytics is preferred but not required

Self-motivated with a high attention to detail and ability to multitask.

Excellent verbal and written communication skills via phone, virtual, email, presentations and product demonstrations

Ability and desire to receive and apply feedback in an effort to improve results.

High school diploma or equivalent. Sales Degree / Sales Certifications are a bonus

Experience working with and multitasking through multiple computer systems, Computer literate and familiar with programs such as Microsoft Office, Google Tools, CRM’s

What We Offer:

In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:

Structured learning and career development programs

Mental health program

Generous Paid Time Off policy

Paid medical leave

401k match, hardship loan program, access to financial wellness advisor

Comprehensive healthcare coverage including medical, dental, and vision

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [e-mail] for assistance.

MarketStar accelerates sales and drives revenue growth for businesses worldwide through innovative outsourced sales, partner channel, and customer success solutions.

Outsourcing and Offshoring Consulting Business Consulting and Services Professional Services