Inbound Sales Representative

Jobtome; San Diego (CA); Presencial; USD 25.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Spectrum services

Discounted Spectrum services

Descripción de la vacante

Spectrum is hiring in San Diego for a role focused on guiding customers to the right bundles of cable, internet, home phone and mobile services. The position starts at $20/hour with incentives that can push annual earnings over $110,000, plus free and discounted Spectrum services.

This is an opportunity to build a long and rewarding career with a leading communications provider. You will engage customers to assess needs, educate on features, and drive upsell for bundled solutions while

Formación

• High school diploma or equivalent required.
• 1+ year sales experience, preferably in voice, data or video solutions.
• 1+ year customer service or call center experience.

Responsabilidades

• Engage customers by evaluating needs and recommending Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions.
• Meet weekly and monthly sales targets through effective sales techniques.
• Build trust with new, existing and former customers to encourage loyalty.
• Address retention calls and resolve billing inquiries to ensure satisfaction.
• Stay up-to-date on Spectrum campaigns, pricing and offerings.
• Maintain professionalism and courtesy to simplify purchasing.

Conocimientos

Needs analysis

Objection handling

Closing sales

Verbal communication

Written communication

Customer service

Computer proficiency

Ability to multitask

Educación

High school diploma or equivalent

Herramientas

Billing systems

Descripción del empleo

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Do you enjoy connecting customers with solutions that fit their lifestyles? At Spectrum, you’ll help guide customers to the right combination of cable, internet, home phone and mobile services, ensuring every interaction brings genuine value. Your expertise will directly shape customer satisfaction and drive our team’s success.

How You’ll Make an Impact

• Engage customers by evaluating needs and recommending the best Spectrum products and services
• Educate customers on product features and benefits, promoting bundled solutions for maximum value
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience

Working Conditions

• Office environment with variable hours, including weekends, holidays and split days off

Required Qualifications

Education

• High school diploma or equivalent

Experience

• +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success
• +1 year of customer service or call center experience
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum

Skills

• Strong understanding of cable communications products including video, data, voice and mobile
• Familiarity with billing systems
• Skilled in needs analysis, objection handling and closing sales
• Capable of meeting and exceeding sales goals
• Effective verbal, written and interpersonal communication abilities
• Proven computer proficiency
• Ability to multitask and respond to customer inquiries promptly
• Sound judgment, initiative and ambition
• Goal-oriented, determined and self-confident problem solver

Get To Know Us:

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $31.75. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $15,308.
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.