Inbound Sales Representative

Jobtome; Whitsett (PA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is seeking a results-driven sales specialist to connect customers with Spectrum cable, internet, home phone and mobile services. You will identify needs, explain benefits and promote bundled solutions, aiming to exceed weekly and monthly sales targets while delivering excellent customer service.

You will handle billing inquiries, maintain product knowledge, and build lasting relationships with customers. This role offers growth opportunities within a dynamic team.

Qualifications

• HS diploma or equivalent required.
• 1+ year sales or 0.5 years billing-focused sales experience.
• 1+ year customer service or call center experience.

Responsibilities

• Engage customers, assess needs and recommend Spectrum products.
• Educate on features and promote bundled solutions.
• Hit weekly/monthly sales targets using proven techniques.
• Build trust with new and existing customers to drive loyalty.
• Address billing inquiries and retention calls to maintain satisfaction.
• Stay informed on Spectrum campaigns, pricing and offerings.
• Communicate professionally and assist purchasing decisions.

Skills

Cable product knowledge

Billing systems

Needs analysis

Objection handling

Closing sales

Verbal communication

Written communication

Interpersonal skills

Computer proficiency

Multitasking

Initiative

Education

High school diploma or equivalent

Tools

Billing systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Do you enjoy connecting customers with solutions that fit their lifestyles? At Spectrum, you’ll help guide customers to the right combination of cable, internet, home phone and mobile services, ensuring every interaction brings genuine value. Your expertise will directly shape customer satisfaction and drive our team’s success.

How You’ll Make an Impact

• Engage customers by evaluating needs and recommending the best Spectrum products and services
• Educate customers on product features and benefits, promoting bundled solutions for maximum value
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience

Working Conditions

• Office environment with variable hours, including weekends, holidays and split days off

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success
• +1 year of customer service or call center experience
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum

Skills

• Strong understanding of cable communications products including video, data, voice and mobile
• Familiarity with billing systems
• Skilled in needs analysis, objection handling and closing sales
• Capable of meeting and exceeding sales goals
• Effective verbal, written and interpersonal communication abilities
• Proven computer proficiency
• Ability to multitask and respond to customer inquiries promptly
• Sound judgment, initiative and ambition
• Goal-oriented, determined and self-confident problem solver

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Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees, we are America's Internet Company.
At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
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