Inbound Sales Representative

Nuvia Dental Implant Center; Houston (TX); Hybrid; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Paid training

PTO

Bereavement leave

Parental leave

Employee assistance program

Job summary

Nuvia Dental Implant Center is rapidly expanding and seeking enthusiastic Inbound Sales Representatives to join our growing sales team. We are a leader in dental implant services, known for patient care and innovative solutions.

With a strong review base, you can build a top-tier income while helping patients make life-changing decisions. The ISR engages hundreds of inbound leads by phone to schedule in-office consultations, focusing on motivating patients to take the next step in transforming

Qualifications

• Prior direct B2C sales experience preferred, including door-to-door, phone, or in-person sales.
• Basic tech literacy; experience with CRM systems is a plus.
• Excellent written and verbal communication skills.
• High confidence in self and Nuvia's services; proactive, independent worker.
• Commitment to delivering a great patient experience and company values.

Responsibilities

• Manage a high volume of inbound leads with the goal of scheduling free in-office consultations.
• Utilize multi-channel outreach (phone, text, email) to engage prospects and move them along the funnel.
• Address objections, coordinate scheduling, and confirm appointments.
• Maintain accurate CRM records and provide timely follow-ups and notes.
• Collaborate with marketing and clinical teams to optimize lead conversion.
• Uphold company core values and provide exceptional patient-centric service.

Skills

B2C sales experience

Door-to-door sales

Phone sales

In-person direct sales

Excellent communication

Tools

CRM systems

Job description

Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Inbound Sales Representatives to join our growing sales team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions. With many locations across the country, Nuvia has been featured on major news outlets such as Yahoo Finance, ABC, and CBS. Nuvia's 50,000+ 5-star Google reviews, make it an ideal career for any hard working sales professionals who enjoys helping patients decide to make a life-changing decision and also make a top tier income.

What Nuvia Offers

No More Cold Calls or Door Knocking: Nuvia's top tier marketing department generates warm leads everyday for Inbound Sales Representatives. No more having to cold call or knock on doors to generate interested prospects.

Earnings Potential: Your earnings are completely in your control depending on your daily effort combined with skillset. Our hardest working representatives earn $150k - $200k annually. You have an opportunity to make between $50k and $200k.

Compensation: Base + Commission opportunities

Benefits Package: Feel confident that you have a company behind you rather than being a 1099 Contractor. Nuvia offers comprehensive health, dental, vision, life insurance, short and long-term disability, 401k with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program.

Nuvia's Success System: Don't feel alone. At Nuvia, the ISR receives training on a proven success framework combined the top-tier tech in its phone system for maximizing your productivity time.

Rapid Onboarding: Enjoy an expedited training period so you can start serving patients and earning.

Role Overview

The Inbound Sales Representative (ISR) at Nuvia Dental Implant Center plays a crucial role in managing the flow of hundreds of inbound leads from prospective patients interested in dental implant treatment. The ISR's primary responsibility is to engage with these leads by phone to schedule them for an in-office consultation, focusing on motivating patients to take the next step in transforming their lives.

Responsibilities

• Live Company Core Values
• Consultation Scheduling and Confirmation: The ISR's main goal is to schedule and confirm attendance of as many prospective patients as possible for a free, in-office consultation, not to sell the service directly.
• Lead Management: Handle a high volume of inbound lead forms daily, ensuring timely follow-up to generate productive conversations with prospective patients.
• Influential Communication: Use persuasive, motivational skills to inspire patients to take the next step toward their dental health journey.
• Multitasking & Organization: Manage multiple tasks simultaneously, such as lead tracking, scheduling, and follow-up, while ensuring excellent time management.
• Self-Motivation: Be a self-starter who is highly motivated to meet scheduling goals and productivity benchmarks.
• Customer-Centric Approach: Prioritize the patient’s experience and ensure clear communication, empathy, and a helpful attitude throughout the process.

Qualifications

• Prior direct B2C sales experience preferred. Specifically door to door experience, phone sales, and/or In-person direct sales experience.
• Basic tech literacy is required. Experience working with CRM systems is a plus.
• Excellent written and verbal communication skills.
• High confidence in yourself and Nuvia's services.
• Proactive self-starter with the ability to work independently.
• Integrity and dedication to providing the best patient experience.
• 40 hours a week. Monday - Friday with potential/optional Saturdays.
• In-Office or Remote work options from 8 am to 5 pm in all time-zones, hours may need to be flexible at times.

A Day In The Life

• Morning Lead Review & Prioritization: Start the day by reviewing and prioritizing the warmest (most recent) leads, focusing on those who engaged overnight via calls or texts. Target these high-interest prospects first to maximize scheduling opportunities.
• Outbound Engagement to New Leads: Actively engage with new leads using a multi-channel approach—phone calls, texts, and emails—to reach prospects in the most effective way. Prioritize smart communication by identifying when texting may be the best method to prompt a follow-up phone call.
• Overcoming Objections: Address common concerns or obstacles that may prevent patients from booking or attending consultations, such as scheduling conflicts, finances, or fear of dental treatments, and work to resolve them during conversations.
• Appointment Confirmations: Reach out to patients with upcoming appointments to confirm their consultation and ensure they are prepared to come in.
• CRM Usage: Regularly update the CRM with call outcomes, appointment statuses, and detailed notes on patient conversations to ensure accurate tracking and seamless hand-offs. Be dynamic and efficient with CRM tools and technology systems to streamline the scheduling process and follow-up activities, ensuring no patient falls through the cracks.
• Push for Unreached Leads: Dedicate time in the afternoon to re-engaging with patients who couldn’t be reached earlier, leveraging text, email, or other methods to ensure contact.
• End-of-Day Review: Review scheduled consultations, leads that need follow-up, and any patients requiring further assistance for the next day's action plan

At Nuvia Dental Implant Center, we are passionate about our patients and proud of the incredible service we provide. We are a fast-growing company in a booming industry, with opportunities for significant career growth and development.