Inbound Business Telesales Representative

SPECTRUM; City of Syracuse (NY); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Free Spectrum services (internet, TV,

Discounted Spectrum services

Job summary

Spectrum is hiring for a sales-focused role in the United States. You will engage business customers, respond to leads, and connect them with Voice, Data and Video solutions designed to meet their needs.

The base pay starts at $18/hour with incentives that can push total earnings above six figures. Role involves call center work, achieving monthly sales goals, and collaborating with support teams to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• 2+ years of sales experience in professional, customer-facing or service environments, or 2+ years of college education, associate’s degree or equivalent combination.
• Sales experience with Voice, Data and Video solutions for SMBs is preferred.
• Strong communication, customer service and interpersonal skills are essential.
• Ability to build rapport, identify needs and recommend solutions.
• Comfortable with technology and learning new systems.

Responsibilities

• Respond to inbound sales calls and assist customers according to call handling standards.
• Present tailored sales proposals and promote additional products and services to maximize revenue.
• Maintain accurate sales and customer records in Spectrum databases.
• Work with support teams to complete sales and resolve customer issues.
• Assess service availability and coordinate construction estimates when required.
• Educate customers on product features, billing and usage; achieve monthly sales goals.

Skills

Strong communication, customer service

Interpersonal skills

Rapport building, needs discovery

Multitasking in fast-paced env

Sales aptitude / upselling

Computers and new systems

Basic knowledge of communications, TV,

Education

High school diploma or equivalent

Associate’s degree or higher in Business Admin, Sales, Marketing, Communications or related field

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at understanding business needs and providing solutions that drive sales? Curious how your consultative sales skills can drive business growth? At Spectrum, you’ll engage business customers, respond to inbound and outbound leads, and connect them with Voice, Data and Video solutions designed for their needs. Your expertise directly shapes positive customer experiences and supports Spectrum Business’s expansion.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

How You’ll Make an Impact

• Respond efficiently to inbound sales calls and assist customers according to call handling standards
• Present tailored sales proposals and promote additional products and services to maximize revenue
• Maintain accurate sales and customer records in Spectrum databases
• Work with support teams to complete sales and resolve customer issues
• Assess service availability and coordinate construction estimates when required
• Educate customers on product features, billing and usage
• Achieve monthly sales goals through consultative selling

Working Conditions

• Operate in a call center environment

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• Sales experience in a professional, customer-facing or service environment or experience in sales, customer service, call center, retail, hospitality or other fast-paced settings
• or 2+ years of college education, associate’s degree or equivalent combination of education and experience

Skills

• Strong communication, customer service and interpersonal skills
• Ability to build rapport, identify needs and recommend solutions
• Skilled at multitasking and working efficiently in a fast-paced environment
• Sales aptitude or demonstrated ability to influence and upsell
• Basic knowledge of communications, technology, video, data and voice products
• Comfortable with computers and new systems

Preferred Qualifications

Education

• Associate’s degree or higher in Business Administration, Sales, Marketing, Communications or related field

Experience

• 2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses
• 2+ years of call center sales experience in business-to-business or telecommunications

Skills

• Ability to discuss Spectrum’s products and competitors’ offerings in detail

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $22.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $23,400.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.