Inbound Sales Representative

A Place for Mom; Boston (MA); Remote; USD 40,000 - 65,000; Full time

Job summary

A leading online resource in senior care solutions seeks a Welcome Advisor to assist families in navigating care options. This role requires significant interpersonal skills to engage empathetically with clients and help them make informed decisions. Candidates should have experience in sales, particularly in inbound call centers, and be adept at multitasking in a dynamic environment. This full-time position offers a supportive team atmosphere, aligned closely with the company's mission to improve the lives of caregivers and their loved ones.

Benefits

Health Insurance

Vision Insurance

Paid Time Off

Qualifications

• Minimum 2 years in inside sales/inbound call center.
• Proven record of exceeding sales targets.
• Strong computer and typing skills required.

Responsibilities

• Manage inbound calls to offer guidance on senior care options.
• Schedule consultations with families and service providers.
• Work collaboratively to meet production benchmarks.

Skills

Sales skills

Communication

Multitasking

Empathy

Tools

CRM software

Word

Excel

Job description

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

What you will do

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls with families
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
• Act as the liaison between families and senior housing communities or care providers

Qualifications

What will make you successful:

Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.

Qualifications

• Two or more years of experience in inside sales/inbound call center
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system
• Successfully complete new hire training program

Additional Information

Schedule

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.

Welcome Advisors are available seven days a week between 8:00 AM and 7:00 PM. Example schedules for this role include:
Sunday to Thursday: 10:30 AM – 7:00 PM
Tuesday to Saturday: 9:30 AM – 6:00 PM
Monday to Friday: 8:00 AM – 4:30 PM

Compensation

• Health Insurance
• Vision Insurance
• Paid Time Off

All candidate information will be kept confidential in accordance with EEO guidelines.

A Place for Momuses E-Verifyto confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify .

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission