Inbound Quality Assurance Specialist

Crate & Barrel; Texas; On-site; USD 21,000 - 30,000; Full time

Job summary

Crate & Barrel is seeking a Quality Assurance Associate to assess shipments for labeling, packaging, general appearance, and construction quality. You will coordinate with merchandising and distribution teams on corrective actions for failed inbound inspections and help ensure first-quality status across merchandise.

The role requires strong attention to detail, excellent English communication, and at least 2+ years of related experience.

Qualifications

• 2+ years of related experience.
• Strong English language proficiency.
• Excellent written and verbal communication.
• Attention to detail highly developed.

Responsibilities

• Conducts inbound quality product audits using random sampling methods and acceptable quality levels.
• Assess shipments for labeling, packaging, general appearance, and construction quality.
• Creates and distributes inbound quality assurance reports and photo documentation to the merchandising teams and vendors.
• Coordinates with merchandising teams and warehouse staff on corrective action plans associated with failed inbound inspections.
• Returning merchandise to the vendor
• Correcting the product internally or through an outside third-party company to first quality status
• Communicates product characteristics, product issues, and inbound inspection results for new or existing products with delivery teams and DC / Crossdock furniture technicians
• Supports DC / Crossdock furniture technicians to determine product characteristics vs. quality issues
• Coordinates special projects and other activities at the request of warehouse management
• Maintains cleanliness and order of work areas
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

Skills

Typing & computer skills

Advanced English

Communication skills

Attention to detail

Training resources awareness

Job description

Crate & Barrel is seeking a Quality Assurance Associate to assess shipments for labeling, packaging, general appearance, and construction quality. You will coordinate with merchandising and distribution teams on corrective actions for failed inbound inspections and help ensure first-quality status across merchandise.

The role requires strong attention to detail, excellent English communication, and at least 2+ years of related experience.