Inbound Patient Services Rep — Paid Training for Families

Lalor Family Dental; Village of Endicott (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) with company match

Bonus potential

Paid Time Off

On-the-job training and advancement

Job summary

Lalor Family Dental in Endicott, NY is seeking friendly, patient, and dependable individuals to join our Patient Services Team. You’ll be the first voice parents hear, guiding families from initial consultation through treatment with warmth and organization.

No experience? We provide full training and you’ll be paid while you learn. Hourly rate listed as $16.50–$20.00, with a supportive, family-owned culture and strong benefits.

Qualifications

• Positive, patient-centered attitude with a genuine passion for helping patients.
• Friendly, calm and reassuring communication style.
• Strong phone skills and the ability to build trust quickly.
• Ability to multitask, stay organized and maintain accuracy in a fast-paced environment.
• Self-motivated, dependable and results-focused.

Responsibilities

• Answer incoming calls with warmth, professionalism, and a family-friendly approach.
• Schedule appointments.
• Assist with general questions about treatment, insurance, payment plans, etc.
• Verify basic insurance information.
• Conduct outbound calls for appointment reminders, follow-ups, and outreach.
• Accurately document patient interactions and maintain up-to-date records.
• Collaborate with clinical and business teams to ensure a positive patient experience.

Skills

Positive attitude

Communication skills

Phone skills

Multitasking

Detail-oriented

Reliability

Education

High School Diploma or GED

Job description

Lalor Family Dental in Endicott, NY is seeking friendly, patient, and dependable individuals to join our Patient Services Team. You’ll be the first voice parents hear, guiding families from initial consultation through treatment with warmth and organization.

No experience? We provide full training and you’ll be paid while you learn. Hourly rate listed as $16.50–$20.00, with a supportive, family-owned culture and strong benefits.