Inbound Patient Account Services Coordinator (Remote)

CVS Health; Michigan City (IN); Remote; USD 80,000 - 100,000; Full time

Job summary

CVS Health seeks a dedicated individual for a customer service role in healthcare billing. Responsibilities include resolving patient inquiries, managing billing processes, and ensuring exceptional service delivery. This position offers competitive hourly pay, comprehensive benefits, and a supportive work environment focused on patient advocacy.

Benefits

Comprehensive benefits including medical plans

401(k) plan with company matching

Employee stock purchase plan

No-cost wellness programs

Confidential counseling and financial coaching

Flexible work schedule

Qualifications

• Minimum of 6 months experience in healthcare billing.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Flexibility to work scheduled shifts between 8:00 am to 8:00 pm EST.

Responsibilities

• Provide high-level customer service and resolve patient billing questions.
• Assist patients in navigating billing and reimbursement processes.
• Build relationships with patients and document interactions.

Skills

Effective written and verbal communication

Customer Service

Empathy

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in Excel

Teamwork

Job description

Employer Industry: Health Solutions

Why Consider this Job Opportunity:
- Salary up to $28.46 per hour
- Eligible for a bonus, commission, or short-term incentive program in addition to base pay
- Comprehensive benefits including affordable medical plan options, a 401(k) plan with company matching, and an employee stock purchase plan
- Access to no-cost wellness programs, confidential counseling, and financial coaching
- Opportunity to work in a collaborative team environment with a focus on patient advocacy
- Flexibility with work schedule to meet business needs

What to Expect (Job Responsibilities):
- Provide high-level customer service and resolve patient billing questions
- Assist patients in navigating complex billing and reimbursement processes
- Build trusting relationships with patients through meaningful conversations
- Manage difficult situations with empathy and urgency
- Accurately document each interaction in the Revenue Cycle system

What is Required (Qualifications):
- Minimum of 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
- Proficiency in Microsoft Word, Outlook, and Excel with at least 1 year of experience
- Effective written and verbal communication skills
- Ability to work independently and as part of a team
- Flexibility to work scheduled shifts from 8:00 am to 8:00 pm EST, Monday to Friday

How to Stand Out (Preferred Qualifications):
- 1 year of experience in healthcare billing or collections practices
- 1 year of experience in pharmacy billing and reimbursement

#HealthSolutions #CustomerService #CareerOpportunity #CompetitivePay #Benefits #PatientAdvocacy

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