Inbound/ Outbound Call Representative Position

International Window Cleaning Association; Town of Florida (NY); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Friendly work culture

Competitive hourly pay

401k investment programme

Paid training

Flexible work hours

Job summary

International Window Cleaning Association is looking for a passionate and proactive Outbound Call Representative to join their team in Florida, NY. The role involves engaging customers, scheduling appointments, and managing client information in a CRM. Candidates should have strong organizational skills and a friendly demeanor. Enjoy a competitive salary ranging from $18-$25/hr with regular bonuses and a supportive work culture. Join us in delivering exceptional customer service and making a positive impact!

Qualifications

• Dynamic, organized, friendly individual who enjoys connecting with people.
• Ability to juggle multiple tasks while keeping everything running smoothly.
• Positive attitude and enjoyment of working on a supportive team.

Responsibilities

• Be the first point of contact, setting appointments and answering questions.
• Reach out to potential customers by phone to book appointments and follow up.
• Record and update client information in the CRM.

Skills

Customer engagement

Microsoft Office

Organizational skills

CRM experience

Job description

Benefits:

• Company parties
• Competitive salary
• Training & development

We are looking to add to our growing office staff.

About Finicky:

Join a team where every day brings a FRESH outlook!

We’re a close-knit, family-owned Christian window cleaning company that prides itself on delivering clear views and exceptional customer service. Our commitment to quality shines in every job we do, and we’re looking for a passionate, proactive Outbound Call Representative to be the welcoming voice of our company.

Our team is supportive on and off the job, with a strong culture that values your work, your life, and the balance to enjoy both.

This is an exciting opportunity to become part of a niche market with a established top notch window cleaning and pressure washing company that is fully licensed and insured that operates under Christian morals and ethics.

Our company provides a white glove service so attention to every detail is a must. Our office is in Dunedin and the majority of our customers are located throughout Pinellas & Hillsborough Counties.

If you’re a dynamic, organized, friendly individual who enjoys connecting with people, you might be the perfect fit for our team!

We don’t want to be a pit stop in your career – we want to be the last job you’ll ever have (because you can’t imagine working anywhere else).

Outbound Call Representative - What You’ll Be Doing:

• Be the first friendly point of contact, setting appointments and answering questions about our services.
• Reach out to potential customers by phone to book new appointments, send estimates and follow up on leads.
• Keep our schedules organized and help ensure a smooth day for our field techs.
• Record and update client information in our CRM to keep everyone in the loop.
• Handle light administrative tasks like document edits and customer follow-ups.

Who We’re Looking For in our Outbound Call Representative:

• A people person with a warm, clear phone voice who enjoys engaging with customers.
• Detail-oriented and organized, with the ability to juggle multiple tasks while keeping everything running smoothly.
• Skilled in Microsoft Office and experienced with CRMs (a plus!).
• You are a professional: You keep your desk neat, clean, and organized so everything’s handy and ready for use.
• You’ll learn our software, understand job-scopes, and estimating.
• Dress code is business casual.
• Ability to pass a background check.
• Someone who brings positivity and enjoys working on a friendly, supportive team.

Perks of the Job for Outbound Call Representative

• Friendly, team-based work culture that values your input and growth.
• Competitive hourly pay with performance-based bonuses. Paid training.
• Flexible work hours—no nights or weekends—plus paid holidays.
• 401k investment programme.
• Our business is growing and we promote from within.
• Regular company engagement outings!

Ready to Join or team as a Outbound Call Representative?

• Are you looking for long term employment to share your outgoing attitude, good communication and smiles?
• Is punctuality and quality work ethic important to you?
• Do you have reliable transportation and a valid Driver's License?
• You work hard & you love working with a team. You’re phone savvy and comfortable talking to a homeowner professionally educating them in what their options are?
• You love to challenge yourself and you want to learn, and even be cross-trained!!

Perks & Pay for Outbound Call Representative

$18-$25/hr after probation, with regular performance-based increases.

If you’re excited about helping people and bringing clarity to customers, we’d love to hear from you! Send us your resume today, and let’s see how we can make a great team.

Finicky Window Cleaning is an equal opportunity employer. We welcome all applicants with open arms, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Let’s bring some sunshine together!