Inbound Operations Manager

Cardinal Health, Inc.; Champlin (MN); On-site; USD 99,700 - 142,500; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health savings account

401k plan

myFlexPay

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. in Champlin, MN, is seeking an Operations Manager to lead a team of 3 direct supervisors and ~50 associates in inbound, outbound, and inventory control.

The role focuses on safe, accurate receiving, storage, and distribution of medical products, plus driving continuous improvement, regulatory compliance with FDA/DEA/OSHA, and cross-functional collaboration across HR, QRA, EHS, Transportation, and Customer Service.

Qualifications

• Bachelor's degree in related field, or equivalent combination of education and experience.
• 5+ years of progressive leadership experience in warehouse, distribution, logistics, manufacturing, or supply chain operations.
• Proven experience leading supervisors and large employee populations in a fast-paced operational environment.
• Strong written, verbal, and interpersonal communication skills across all levels.
• Experience in warehouse, distribution center, or regulated healthcare environment preferred.
• Advanced proficiency with Microsoft Office, including Excel, Outlook, and PowerPoint; Pivot Tables, data analysis and reporting tools.
• Experience with WMS and ERP systems such as SAP, Manhattan, or similar platforms.
• Demonstrated success in continuous improvement initiatives and operational excellence programs.
• Strong understanding of distribution, inventory management, and warehouse operations.
• Experience in FDA, DEA, OSHA, or other regulated environments preferred.
• Knowledge of material handling equipment and labor management practices.
• Strong understanding of process flow, inventory control, quality systems, and safety.
• Analytical, problem-solving, and decision-making skills with root-cause analysis.
• Ability to manage multiple priorities and adapt to changing needs; leadership and cross-functional collaboration.

Responsibilities

• Provide leadership and daily oversight for a team of 3 direct-report supervisors and ~50 indirect associates in Inbound, Outbound, and Quality/Inventory Control.
• Direct warehouse operations to ensure safe, accurate receipt, storage, and distribution of medical products while meeting service, quality, productivity and cost objectives.
• Lead continuous improvement initiatives to enhance productivity, quality, inventory accuracy, safety, and efficiency.
• Foster accountability, engagement, teamwork, and operational excellence on the floor and in the office.
• Develop and implement strategies to optimize labor, throughput, and space utilization.
• Translate business objectives into measurable departmental goals and executable plans.
• Ensure compliance with company policies, SOPs, quality requirements and regulatory standards.
• Partner with customers, suppliers, and internal stakeholders; travel up to 15% as needed.
• Lead development of supervisors and associates through hiring, onboarding, coaching, training, and performance management.
• Collaborate with HR, QRA, EHS, Transportation, and Customer Service to drive effectiveness and results.
• Maintain positive relationships with employees, peers, customers and leadership.
• Manage staffing, interviews, and hiring decisions for supervisor, lead, and associate roles.
• Utilize warehouse management and reporting systems to monitor performance and drive data-based decisions.
• Establish and maintain KPI accountability for productivity, quality, safety, and service levels.
• Serve as primary operations contact for QRA compliance and regulatory adherence (OSHA, DEA, FDA, etc.).
• Manage budgets, labor, productivity, and P&L responsibilities; adjust plans as needed.
• Provide leadership coverage during supervisor absences and oversee Sunday outbound operations.

Skills

Leadership

Warehouse operations

Communication

MS Office

WMS/ERP systems

Process improvement

Regulatory compliance

Data analysis

Education

Bachelor's degree

Tools

SAP

Manhattan

Excel

PowerPoint

Job description

Shift: Monday-Friday from 8:00 AM to 5:30 PM; additional flexibility may be required to meet business needs.

Anticipated salary range:$99,700-$142,500

Bonus eligible:Yes

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

What Operations Management contributes to Cardinal Health

Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning.

Qualifications

• Bachelor’s degree in related field, or an equivalent combination of education and experience preferred.
• 5+ years of progressive leadership experience in warehouse, distribution, logistics, manufacturing, or supply chain operations preferred.
• Proven experience leading supervisors and large employee populations in a fast-paced operational environment.
• Strong written, verbal, and interpersonal communication skills with the ability to effectively communicate across all levels of the organization.
• Experience working in a warehouse, distribution center, or regulated healthcare environment preferred.
• Advanced proficiency with Microsoft Office applications, including Excel, Outlook, and PowerPoint; experience utilizing Pivot Tables, data analysis, and reporting tools.
• Experience with Warehouse Management Systems (WMS) and ERP systems such as SAP, Manhattan, or similar platforms preferred.
• Demonstrated success leading continuous improvement initiatives, process optimization projects, and operational excellence programs.
• Strong understanding of distribution, logistics, inventory management, and warehouse operations.
• Experience operating within FDA, DEA, OSHA, or other regulated environments preferred.
• Knowledge of material handling equipment, warehouse workflows, and labor management practices preferred.
• Strong understanding of process flow, inventory control, quality systems, and workplace safety principles.
• Demonstrated analytical, problem-solving, and decision-making skills with the ability to identify root causes and implement sustainable solutions.
• Proven ability to manage multiple priorities, adapt to changing business needs, and drive results in a dynamic environment.
• Strong leadership, coaching, team-building, and cross-functional collaboration skills with a focus on employee engagement and development.

Responsibilities

• Provide leadership and daily operational oversight for a team of 3 direct-report supervisors and approximately 50 indirect associates across Inbound, Outbound, and Quality/Inventory Control functions.
• Direct warehouse operations to ensure the safe, accurate, and timely receipt, storage, and distribution of medical products while meeting customer service, quality, productivity, and cost objectives.
• Lead and support continuous improvement initiatives by identifying opportunities to enhance productivity, quality, inventory accuracy, safety, and operational efficiency throughout the facility.
• Foster a culture of accountability, engagement, teamwork, and operational excellence by providing visible leadership on the warehouse floor and within the office environment.
• Develop and implement operational strategies, programs, and process improvements that optimize labor utilization, warehouse throughput, and facility space utilization.
• Translate business objectives and organizational strategy into measurable departmental goals and executable operational plans.
• Ensure compliance with all company policies, standard operating procedures, quality requirements, and regulatory standards.
• Partner with customers, suppliers, and internal stakeholders to proactively resolve issues, support business objectives, and participate in customer meetings and operational reviews as needed, including travel up to 15%.
• Lead the development of supervisors and associates through hiring, onboarding, coaching, training, performance management, succession planning, and career development initiatives.
• Collaborate with cross-functional partners including Human Resources, Quality & Regulatory Affairs (QRA), Environmental Health & Safety (EHS), Transportation, and Customer Service to drive operational effectiveness and business results.
• Build and maintain positive working relationships with employees, peers, customers, and leadership to promote a collaborative and high-performing work environment.
• Manage staffing requirements, conduct interviews, and make hiring decisions for supervisor, lead, and associate-level positions.
• Utilize warehouse management and reporting systems to monitor operational performance, analyze trends, and drive data-based decision-making.
• Establish and maintain accountability for shift and departmental KPI performance, ensuring supervisors achieve productivity, quality, safety, and service-level targets.
• Serve as the primary operational contact for Quality & Regulatory Affairs (QRA) compliance and ensure adherence to OSHA, DEA, FDA, Cardinal Health, state, and local regulatory requirements.
• Manage operating budgets, labor expenses, productivity performance, and site financial metrics, including profit-and-loss responsibilities.
• Adjust staffing plans, schedules, and operational priorities to meet changing customer demands and business requirements.
• Provide leadership coverage and operational support during supervisor absences, including oversight of Sunday Outbound operations and other critical business needs.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.