Inbound Manager

FoundRae; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Foundrae is seeking an Inbound Manager to oversee distribution center operations, staff performance, and inventory integrity, ensuring accurate order fulfillment and timely delivery across all channels.

The role collaborates with the Sr Manager of Fulfillment and Operations Manager to optimize processes, enforce quality control, and uphold safety standards within a luxury jewelry environment, aiming to maximize productivity and cost-efficiency while maintaining exceptional service levels.

Qualifications

• Leadership experience in inbound/production operations within a luxury environment.
• Experience in luxury or jewelry distribution centers.
• Minimum of High School degree required.
• Proficiency with Microsoft Office, NetSuite, RF-Smart or similar systems.
• Familiarity with shipping vendors/systems preferred.
• Ability to quickly learn and apply system capabilities.
• Strong attention to detail and organization.
• Strong leadership and supervisory skills.
• Excellent analytical and problem-solving abilities.
• Excellent communication and interpersonal skills to collaborate.
• Ability to lift, bend, carry and move packages up to 25 pounds.
• Able to work under pressure and meet deadlines.

Responsibilities

• Hire, train, and supervise production associates including receivers, pickers, replenishment, quality control, repair, and inventory control associates.
• Plan and schedule daily production operations, including receiving, replenishment, quality control, repairs, and picking.
• Monitor inventory levels and manage stock rotation to prevent shortages.
• Implement process improvements to optimize efficiency and reduce errors.
• Coordinate with Jewelers to ensure daily workload is executed in timely manner.
• Support corporate team initiatives requiring inventory movement
• Verify accuracy of incoming shipments and outgoing orders.
• Conduct cycle counts to maintain inventory accuracy.
• Identify and address quality issues to maintain product integrity.
• Enforce safety regulations and procedures within the distribution center.
• Conduct safety training and inspections to prevent accidents.
• Ensure compliance with all applicable distribution center regulations.
• Track KPIs such as productivity, accuracy, and on-time delivery.
• Analyze data to identify areas for improvement and implement corrective actions.
• Report on operational performance to management.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Attention to detail

Time management

Physical stamina

Education

High School diploma

Tools

Microsoft Office Suite

NetSuite

RF-Smart

Job description

WHO WE ARE

The Foundrae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

POSITION SCOPE:

The Inbound Manager will work closely with the Sr Manager of Fulfillment and Operations Manager to oversee all operational aspects of the distribution center, ensuring efficient product flow, accurate order fulfillment, and timely delivery by managing staff, optimizing processes, maintaining inventory integrity, and upholding safety standards within the distribution facility, all while aiming to maximize productivity and cost-effectiveness.

RESPONSIBLITIES:

Staff Management:

• Hire, train, and supervise production associates including receivers, pickers, replenishment, quality control, repair, and inventory control associates.
• Assign tasks, monitor performance, and provide feedback to ensure productivity targets are met.
• Address employee concerns and resolve conflicts.
• Conduct performance evaluations and provide coaching.

Operational Oversight:

• Plan and schedule daily production operations, including receiving, replenishment, quality control, repairs, and picking.
• Monitor inventory levels and manage stock rotation to prevent shortages.
• Implement process improvements to optimize efficiency and reduce errors.
• Coordinate with Jewelers to ensure daily workload is executed in timely manner.
• Support corporate team initiatives requiring inventory movement

Quality Control:

• Verify accuracy of incoming shipments and outgoing orders.
• Conduct cycle counts to maintain inventory accuracy.
• Identify and address quality issues to maintain product integrity.

Safety and Compliance:

• Enforce safety regulations and procedures within the distribution center.
• Conduct safety training and inspections to prevent accidents.
• Ensure compliance with all applicable distribution center regulations.

Performance Metrics:

• Track key performance indicators (KPIs) such as productivity, accuracy, and on-time delivery.
• Analyze data to identify areas for improvement and implement corrective actions.
• Report on operational performance to management.

QUALIFICATIONS:

• Previous leadership experience in inbound/production operations within a luxury environment
• Previous luxury or jewelry distribution center experience
• Minimum of High School degree required
• Proficiency in Microsoft Office Suite, NetSuite, RF-Smart or similar business systems
• Familiarity working with shipping vendors/systems preferred
• Ability to quickly learn and apply system capabilities
• Strong attention to detail and organization
• Demonstrated ability to communicate regularly across teams as well as with customers and business contacts in a courteous and professional manner
• Ability to lift, bend, carry and move packages weighing up to 25 pounds
• Strong leadership and supervisory skills
• Excellent analytical and problem-solving abilities
• Excellent communication and interpersonal skills to collaborate with cross-functional teams
• Ability to work under pressure and meet deadlines