Inbound Life Insurance Claims Advocate

MetLif; Cary (NC); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health plan

Life insurance

401(k) with employer matching

Paid time off

Job summary

MetLife in Cary, NC is seeking a Customer Care Advocate to handle inbound calls regarding life insurance death claims. You will listen with empathy, guide callers with clarity, and provide accurate updates to families, attorneys, and funeral homes during difficult times.

The role starts with in-person training and nesting in Cary; after training, the position shifts to a virtual environment. Candidates should live within commutable distance of Cary and work 8:00AM–8:00PM ET weekdays, with

Qualifications

• High School Diploma or GED required.
• Strong listening and communication skills.
• Ability to navigate multiple systems and applications.

Responsibilities

• Handle inbound calls regarding life insurance death claims.
• Provide clear, empathetic guidance to families, attorneys and funeral homes.
• Deliver updates on claims and assist with new or existing claims.

Skills

Empathy and active listening

Phone skills

Multitasking

Effective communication

Problem solving

Time management

Education

High School Diploma or GED

Job description

MetLife in Cary, NC is seeking a Customer Care Advocate to handle inbound calls regarding life insurance death claims. You will listen with empathy, guide callers with clarity, and provide accurate updates to families, attorneys, and funeral homes during difficult times.

The role starts with in-person training and nesting in Cary; after training, the position shifts to a virtual environment. Candidates should live within commutable distance of Cary and work 8:00AM–8:00PM ET weekdays, with