Disability Services: Customer Care Advocate

MetLife; Omaha (NE); On-site; USD 37,440 - 45,760; Full time

Benefits offered by this job

Comprehensive health plan

401(k) with employer matching

Paid time off and holidays

Tuition assistance

Job summary

MetLife is seeking a Customer Care Advocate in Omaha, NE, to provide exceptional support to customers navigating insurance and benefits inquiries. This role emphasizes empathy and clarity in communication, serving as the primary contact across phone and digital channels.

Candidates should possess at least one year of customer-facing role experience and a strong willingness to learn. MetLife offers comprehensive training and the chance to build a meaningful career in insurance.

Expect an annual salary of $41,600 along with extensive benefits including health insurance, paid time off, and retirement plans.

Qualifications

• 1+ years of customer service experience in a customer-facing role.
• Experience resolving complex customer issues across multiple systems.
• Ability to apply judgment in non-routine situations while working within defined guidelines.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for customers across phone and digital channels.
• Apply established guidelines to resolve non-routine issues.
• Utilize AI-powered tools to provide accuracy in resolving customer needs.
• Maintain accurate documentation of customer interactions.

Skills

Customer service experience

Problem resolution

Verbal and written communication

Judgment in non-routine situations

Education

High school diploma or equivalent

Tools

CRM platforms

AI-assisted service tools

Job description

MetLife is seeking a Customer Care Advocate in Omaha, NE, to provide exceptional support to customers navigating insurance and benefits inquiries. This role emphasizes empathy and clarity in communication, serving as the primary contact across phone and digital channels.

Candidates should possess at least one year of customer-facing role experience and a strong willingness to learn. MetLife offers comprehensive training and the chance to build a meaningful career in insurance.

Expect an annual salary of $41,600 along with extensive benefits including health insurance, paid time off, and retirement plans.