Inbound Customer Service & Dispatch Specialist

Momentum Project Management; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PayActiv for faster pay

Medical, dental, vision benefits

Paid training and ongoing coaching

Job summary

Infinity is seeking an Account Executive to join its inbound customer service team. You’ll be the first point of contact for consumers, haulers, and fleet businesses needing emergency roadside assistance.

Strong communication and empathy help you guide customers through urgent situations with calm and clarity. You will dispatch service providers, manage real-time updates, and maintain accurate documentation across multiple platforms, thriving in a fast-paced, high-volume environment.

Qualifications

• High School Diploma or equivalent preferred.
• 6+ months of customer service experience.
• Onsite technical assessment is required.

Responsibilities

• Be a compassionate communicator—listen actively and guide customers through emergencies.
• Coordinate roadside help—dispatch service providers quickly and accurately.
• Problem-solve under pressure—think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service—resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused—document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease—handle diverse call types, shifting priorities, and multiple technology platforms.

Skills

Typing speed 25+ wpm

Verbal communication

Written communication

Empathy

Calm under pressure

Customer service experience

CRM usage

Maps tools (Google Maps)

Dispatch software

Education

High School Diploma or equivalent

6+ months customer service experience

Tools

CRM

Google Maps

Dispatch software

Job description

Description

At Infinity, we take pride in our commitment to
At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture. We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level.

Job Summary

We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Why You’ll Love Working Here

• Competitive Pay: Rewarding your performance and contribution as well as same day pay opportunities through PayActiv ($14/Hour)
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full‑time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You’ll Do

• Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help – dispatch service providers quickly and accurately.
• Problem‑solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail‑focused – document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.

Requirements

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with the ability to show empathy and stay composed.
• Service‑oriented mindset with a genuine passion for helping people in urgent situations.
• Experience working in fast‑paced, high‑volume environments (call centers, dispatch, hospitality, or similar).
• Comfort using CRM, mapping tools (Google Maps), and dispatch software.
• Ability to provide real‑time updates to customers, providers, and clients throughout the dispatch process.

Education And Experience

• High School Diploma or equivalent preferred.
• 6+ months of customer service experience
• Onsite technical assessment is required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Available Shifts

• MTWRF 2:00p-7:30p
• MTWFU 2:00p-7:30p
• MTRFS 2:00p-7:30p
• MTWRU 2:00p-7:30p
• MTWRS 2:00p-7:30p
• MTWFU 2:00p-7:30p
• R - Thursday, **S - Saturday, **U - Sunday