Inbound Customer Service Agent - Consumer Relations (Remote)

Lensa; Nashville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the appliance industry is seeking a Remote Inbound Customer Service Agent to resolve escalated customer issues and provide quality service. This role offers a base pay of $17.00/hour with incentives, along with comprehensive benefits including paid training, medical coverage, and opportunities for career growth.

Benefits

Paid on-the-job training and mentoring

Work-from-home opportunities

Medical, dental, vision, and prescription benefits

401(k) program with a company match

Tuition reimbursement

Career growth opportunities

Qualifications

• Minimum of 1-year Call-Center experience.
• Minimum of 2-years Escalated Customer Service experience.
• Moderate to advanced computer skills.

Responsibilities

• Resolve escalated customer concerns via phone, email, or text.
• Coordinate with stakeholders to resolve issues.
• Complete consumer satisfaction reviews before case closure.

Skills

Effective communication in English

Problem-solving

Conflict resolution

Time management

Education

High School Diploma or GED

Job description

Inbound Customer Service Agent - Consumer Relations (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent – Consumer Relations (Remote)

Location

USA, Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

Job Description

How You'll Create Possibilities

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues and create an outstanding quality service experience for GE Appliance consumers. You will advocate with multiple internal departments for reasonable and satisfactory resolutions. This position offers an excellent opportunity to positively impact the owner's experience and start an exciting career!

• We offer a base rate of $17.00/hour plus incentives based on your quality scores, paid weekly.
• Training requires a 10-week full-time shift Monday-Friday 8:30 AM - 5:00 PM (CST).
• After training, you will work an 8-hour shift between 7:00 AM and 6:00 PM (CST), Monday through Friday.

After 10 weeks of training, you will use multiple Windows-based programs and internal applications to:

• Resolve escalated customer concerns, including capturing all facts, following outlined steps, data management, and responding to inquiries.
• Follow up with customers via phone, email, or text to resolve concerns and close cases successfully.
• Find creative solutions that benefit both customers and GE Appliances when negotiating concessions.
• Coordinate with stakeholders such as zones, dispatchers, technicians to resolve issues.
• Gather information and surface concerns with suggested resolutions to team leaders or managers.
• Complete consumer satisfaction reviews before case closure.
• Meet work schedule demands with compliance, integrity, and adherence to policies.

Position Requirements

What You'll Bring to Our Team

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Effective communication in English
• Excellent written and verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to multitask effectively
• Experience working from home is preferred

Soft Skills

• Passion for helping customers and problem-solving
• Flexibility and ability to work independently with management guidance
• Active listening and questioning skills
• Conflict resolution, negotiation, and time management skills
• Adaptability to change and critical thinking
• Team-oriented attitude
• Calm and empathetic demeanor when handling challenging customers

Remote Work Environment Requirements

• Remote work subject to business needs; otherwise, office environment with proper lighting and climate control
• Reliable internet connection with Ethernet; no satellite, pre-paid, or DSL internet due to security
• Internet Speed Requirements:
• Ping: 50 Mbps or lower
• Download: 50 Mbps or higher
• Upload: 15 Mbps or higher

Our Culture

Our work centers on our People and Culture, reflecting our Zero Distance philosophy. We are committed to inclusion and diversity, fostering an environment where everyone feels valued, connected, and empowered. We aim to create solutions that:

• Empower colleagues and promote a culture of engagement and belonging
• Strengthen communities where we live and work
• Reflect the diversity of the communities we serve

We offer flexible work arrangements to help our employees balance work and personal needs. GE Appliances is an Equal Opportunity Employer and participates in E-Verify. For accommodations, contact [e-mail].