Customer Support Agent (Onsite PA)

ADP, Inc.; Waha (TX); Hybrid; USD 31,000 - 42,000; Full time

Job summary

ContactUs in Pennsylvania seeks a Customer Support Agent to help participants navigate a brand-new CMS program that makes prescription costs more manageable. The role is remote, but candidates must reside within a reasonable commuting distance of Grindstone, PA, with occasional onsite requirements for meetings and training.

Training hours are 9:00 a.m.–5:30 p.m. EST, with evening and weekend shifts after training.

Qualifications

• Friendly, confident, and professional on the phone.
• Goal-driven and detail-oriented.
• Able to follow client and company guidelines precisely.
• Familiar with HIPAA (nice to have; training provided).
• Bilingual candidates encouraged; fluency in a second language is a plus.
• Available for evening and weekend shifts after training.

Responsibilities

• Manage inbound and outbound calls (about 60–70 per day) to assist participants.
• Assist with elections and enrollment.
• Provide online account assistance.

Skills

Phone communication

Bilingual

HIPAA knowledge

Typing 20 WPM

Clear communication

Calm under pressure

Multilingual

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Agent (Onsite PA)

Full Time WAHA PA, US

3 days ago Requisition ID: 1318

Help people pay smarter for their prescriptions!

This is a remote position; however, candidates must reside within a reasonable commuting distance of ourGrindstone, PA location. While the role will primarily be performed remotely, there may be occasions when employees are required to report onsite for meetings, training, business needs, or other operational requirements.

Training hours: Monday–Friday, 9:00 a.m. – 5:30 p.m. EST (subject to change)

Schedule flexibility preferred: Post-training schedules may include evening and weekend shifts.

Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? Help participants navigate a brand-new CMS program designed to make prescription costs more manageable.

What we do

Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once — utilizing a new program!

• Fully compliant program support
• Ledger-based accounting to track participant activity
• Seamless system integrations
• Easy opt-in/opt-out enrollment

And you get to be the friendly voice that makes it all make sense.

What you'll be doing

As a support agent, you'll manage both inbound and outbound calls (about 60–70 inbound calls per day), helping participants with:

• Elections and enrollment
• Online account assistance

Who we're looking for

• Friendly, confident, and professional on the phone
• Goal-driven and detail-oriented
• Able to follow client and company guidelines precisely
• Familiar with HIPAA (nice to have, not required — we'll train!)
• Bilingual candidates strongly encouraged to apply — fluency in a second language is a significant plus
• Available for evening and weekend shifts post-training

Experience that transfers well

We love candidates with backgrounds in:

• Contact centers
• Hospitality
• Retail
• Food service

If you've ever handled customers under pressure — you're already ahead!

Preferred qualifications

• Type at least 20 WPM
• Communicate clearly and confidently
• Think on your feet and stay calm under pressure
• Bring positive energy and a problem-solving mindset
• Bilingual or multilingual proficiency is a PLUS
• Flexibility to work evenings and weekends as scheduled

How to succeed in this role

• Clear communication and accurate account notes
• A helpful, patient, and solutions-focused approach
• Consistent adherence to HIPAA and call standards

Why you'll love it here

You'll be part of a team that's launching something new, helping people afford essential medications, and growing valuable healthcare experience — all while sharpening your customer service skills.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.