Inbound Client Success Specialist

Anderson Business Advisors; Florida; On-site; USD 42,000 - 65,000; Full time

Job summary

Anderson Business Advisors in the United States seeks an Inbound Client Success Coordinator to be the main client contact during business hours, delivering accurate, proactive support via phone, email, and chat.

You will identify when issues require legal or tax input, coordinate with internal teams, and help clients efficiently while preserving a client-first approach.

This role requires a degree, strong communication skills, attention to detail, and comfort with Google Workspace and RingCentral.

Qualifications

• Bachelor’s Degree required or combination of education and relevant work experience.
• Minimum 3 years of customer service experience.
• Comfortable with technology and word-processing systems (e.g., Google Workspace, RingCentral).
• High degree of accuracy and attention to detail.
• Strong verbal and written communication skills.

Responsibilities

• Act as the first point of contact for client inquiries, ensuring first-call resolution with minimal transfers.
• Communicate with clients via phone, email, and chat to answer questions, provide information, and follow through on requests.
• Deliver exceptional client service with a client-first approach, handling basic and complex inquiries effectively.

Skills

Verbal communication

Written communication

Attention to detail

Independent work

Fast-paced environment

Education

Bachelor’s Degree

Tools

Google Workspace

RingCentral

Job description

Anderson Business Advisors in the United States seeks an Inbound Client Success Coordinator to be the main client contact during business hours, delivering accurate, proactive support via phone, email, and chat.

You will identify when issues require legal or tax input, coordinate with internal teams, and help clients efficiently while preserving a client-first approach.

This role requires a degree, strong communication skills, attention to detail, and comfort with Google Workspace and RingCentral.