Inbound Call Center Sales Representative

AT&T; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Tuition reimbursement

Paid time off

Paid parental leave

Medical/Dental/Vision

401(k) plan

Disability benefits

Life insurance

EAP

Wellness programs

Job summary

AT&T in Charlotte, North Carolina is seeking a Call Center Sales Representative who blends customer service with sales. You’ll assist business customers with questions on products and services, resolve issues, and offer personalized recommendations to meet monthly goals.

This full-time role (40 hours/week) is onsite and requires flexibility for a 7:45am–7pm schedule. Training is provided and AT&T offers comprehensive benefits.

Qualifications

• Call center or customer service experience.
• Willingness to work any schedule during 7:45am - 7pm Monday - Friday.
• Desire to work onsite in Charlotte, NC.
• Ability to navigate multiple tools and systems to update customer accounts.

Responsibilities

• Assist business customers with requests, questions, and inquiries on products and services.
• Explain bills, rate plans, and features clearly to customers.
• Coordinate with Tier 3 support and vendors to resolve issues.
• Handle WLNP, relocations, combined bill support, and postpaid/prepaid service.
• Use troubleshooting to resolve voice/data issues across networks.

Skills

Customer service experience

Job description

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.

How you’ll make an impact

As a Call Center Sales Representative, you’ll assist Business customers with requests, questions, and inquiries on all products and services offered. In this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support and more. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

What your day-to-day will look like

You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.

You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.

You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.

With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

You’ll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to keep up with changes to technology

and applications, so you can provide the best resolution for the customer.

Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.

In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

What we’re looking for

Call center or customer service experience.

Flexibility to work any schedule during hours of operation of 7:45am - 7pm Monday - Friday is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Desire to work onsite in one of our call centers.

What you can look forward to

We offer paid training as well as resources to encourage your career growth. Our Call Center Sales Representative earn$23.55 USD per hourplus an additional 300% (capped) on commissions if all sales goals are met/exceeded. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

• Tuition reimbursement program

• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

• Paid Parental Leave

• Medical/Dental/Visioncoverage

• 401(k) plan

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

#connectourcustomers

Weekly Hours:

40

Time Type:

Regular

Location:

Charlotte, North Carolina

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.