In-Store Shopper: Online Orders & Fulfillment

Whole Foods Market, Inc; Naperville (IL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Whole Benefits access

Job summary

Whole Foods Market, Inc. is seeking an In-Store Shopper to prepare and fulfill online orders for delivery or pickup. The role supports the Customer Service & E-Commerce teams and requires flexibility to work peak hours, including weekends, nights, and holidays.

Shoppers will navigate the store to collect items, verify orders, and assist customers with inquiries. A strong emphasis on accuracy, speed, and teamwork is essential in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• No prior retail experience required.
• English proficiency to prepare and shop customer orders.

Responsibilities

• Fulfills online orders efficiently with handheld devices.
• Ensure product and order accuracy through verification and quality control.
• Learn and apply product knowledge and customer service standards to deliver exceptional experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with regulations such as age verification for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotions.
• Communicate clearly and collaboratively with the team.
• Attend daily huddles and leadership meetings.
• Support store initiatives, including checkout options and product assortment.
• Maintain safety and security protocols.

Skills

Customer service

Hospitality

Problem-solving

Detail-oriented

Multi-tasking

Flexible availability

Adaptability

Cross-training

Team communication

Clear communication

Education

High school diploma or equivalent

Tools

Handheld devices

Job description

Whole Foods Market, Inc. is seeking an In-Store Shopper to prepare and fulfill online orders for delivery or pickup. The role supports the Customer Service & E-Commerce teams and requires flexibility to work peak hours, including weekends, nights, and holidays.

Shoppers will navigate the store to collect items, verify orders, and assist customers with inquiries. A strong emphasis on accuracy, speed, and teamwork is essential in a fast-paced retail environment.