In-Store Shopper: Flexible Weekend & Evening Hours

Whole Foods Market IP. L.P.; Reston (VA); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market IP. L.P. in Reston, VA seeks an In-Store Shopper to prepare customer orders for delivery or pickup, supporting online orders with handheld devices.

Flexible availability including weekends, early mornings, evenings, and holidays is required. The role is in-store within the Customer Service & E-Commerce teams, emphasizing accurate order fulfillment, product knowledge, and exceptional customer experiences.

Qualifications

• Strong customer service and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to peak hours demand.
• Willingness to cross-train to support other teams.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and teamwork.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Customer service

Multitasking

Flexibility

Communication

Teamwork

Education

High school diploma or equivalent

No prior retail experience required

Tools

Handheld devices

Job description

Whole Foods Market IP. L.P. in Reston, VA seeks an In-Store Shopper to prepare customer orders for delivery or pickup, supporting online orders with handheld devices.

Flexible availability including weekends, early mornings, evenings, and holidays is required. The role is in-store within the Customer Service & E-Commerce teams, emphasizing accurate order fulfillment, product knowledge, and exceptional customer experiences.