In-Store Personal Stylist & Clienteling Expert

URBN Urban Outfitters, Inc.; Santa Clara (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Personal Stylist at our Santa Clara store to elevate the customer experience through expert styling and personalized product recommendations.

You will cultivate authentic connections, upsell with confidence, and help customers feel welcome, heard and valued in a boutique setting. In this role you’ll lead by example in relationship building and styling, participate in regional styling initiatives, and collaborate with store leadership to drive traffic and

Qualifications

• 2+ years of experience building customer relationships or clienteling.
• Passion for apparel styling.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Contributes to a service culture delivering extraordinary service to all customers.
• Leads by example in relationship building, styling, and fashion advice.
• Creates appointment opportunities to cultivate customer relationships and drive key metrics.
• Promotes technology usage to transact, upsell, and engage clients.
• Shares styling knowledge with the team to elevate associate confidence in servicing customers.
• Manages walk-in traffic and collaborates with leadership to drive store sales.

Skills

Customer focus

Relationship building

Styling expertise

Flexible hours

Team collaboration

Job description

URBN Urban Outfitters, Inc. is seeking a Personal Stylist at our Santa Clara store to elevate the customer experience through expert styling and personalized product recommendations.

You will cultivate authentic connections, upsell with confidence, and help customers feel welcome, heard and valued in a boutique setting. In this role you’ll lead by example in relationship building and styling, participate in regional styling initiatives, and collaborate with store leadership to drive traffic and