In-Store Mobile Sales Pro — Training & Growth Path

T-Mobile; Kapolei (HI); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays (up to 12)

Job summary

T-Mobile is hiring Mobile Associates to drive in-store experiences, educate customers, and close sales with a strong emphasis on service quality in a fast-paced retail environment.

You will engage customers, leverage digital tools, and complete comprehensive product training. The role requires a High School diploma and at least 6 months of customer service or sales experience, with competitive compensation and extensive benefits.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• High School Diploma/GED (Required)
• Customer satisfaction – passionate customer advocate with the desire to connect and have fun with customers; effective at balancing customer experience and performance goals.
• Team building – willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions to issues.
• Retail sales – competitive drive and confidence to succeed in a fast‑paced sales environment.

Responsibilities

• Proactively engage with a broad range of customers in a high‑traffic retail environment, using digital tools to communicate effectively, educate, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding, identify customer needs, and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products, and processes; review personal results, current promotions, and updates on the Hub; partner with nearby store locations for customer onboarding and store operations.
• Provide exceptional service, exceed customer expectations, and proactively reach out to potential customers to drive sales activity; follow up with customers, capture referrals, manage “Be Back” processes, and build relationships with new and existing customers.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School diploma/GED

Job description

T-Mobile is hiring Mobile Associates to drive in-store experiences, educate customers, and close sales with a strong emphasis on service quality in a fast-paced retail environment.

You will engage customers, leverage digital tools, and complete comprehensive product training. The role requires a High School diploma and at least 6 months of customer service or sales experience, with competitive compensation and extensive benefits.