In-Store Merchandising & Customer Experience Associate

Freehold Raceway Mall

Freehold (NJ)

Hybrid

USD 22,000 - 27,000

Full time

14 days+

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Job summary

Macy's in Freehold Raceway Mall, Freehold, NJ, is hiring a Retail Merchandising Support Associate for a full-time schedule. The role focuses on merchandising movement, placement strategies, and maintaining organized, shoppable displays while ensuring accurate pricing and signage.

You will greet customers with warmth, assist on the floor, collaborate with store teams, and help create an inviting, hospitality-filled shopping experience that encourages loyalty and sales goals.

Responsibilities

Execute merchandise movement and placement strategies to optimize floor space.
Maintain well-organized and shoppable displays with accurate pricing and signage.
Assist in updating mannequins, floor layouts, and presentation per company directives.
Greet customers with warmth and offer assistance to create a welcoming shopping environment.
Collaborate with colleagues across departments to meet sales goals and deliver guest experiences.

Job description

Posted October 12, 2026 | Macy's | Full-time

Job Description

Retail Merchandising Support Associate, Freehold Raceway - Full Time
Freehold, NJ, United States
Full time Schedule
$15.95-$19.51Hourly Rate*

* based on job, location, and schedule
JOB DESCRIPTION

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Merchandising Colleague - also known as a Front of House Colleague - you’ll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date.

Your attention to detail and commitment to operational excellence will directly impact our customers’ experience. You’ll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued.

Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed.

How Our Merchandising Colleagues Spend Their Day…

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives - setting the tone for an impactful shopping experience.
On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations actively listen to their needs, and provide thoughtful assistance to create customer relationships to bring the customers back.
Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves.
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you. They collaborate with the team to tie up loose ends - reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.