In-Store Fashion & Customer Experience Advisor

H&M; Westlake (OH); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Staff discount

Healthcare benefits

Retirement plan

Job summary

H&M in Westlake, OH is seeking a proactive Sales Advisor to deliver exceptional customer service, guide shoppers through the store, and actively promote products and the Hello Member loyalty program. You will ensure garment care and presentation, support stock and back-of-house tasks, and collaborate with the team to meet sales goals.

The role emphasizes fashion awareness, strong communication, and a friendly, collaborative attitude in a dynamic retail environment.

Qualifications

• Experience delivering friendly, proactive customer service.
• Ability to promote products and upsell in-store.
• Comfortable in a fast-paced, fashion-focused environment.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Promote loyalty program and sustainability initiatives.
• Maintain garment care, presentation, stock and back-of-house cleanliness.
• Support with store operations to help reach sales targets.

Skills

Customer service

Sales experience

Communication

Team collaboration

Tools

Instore Care App

Click & Collect

Smart Store

Job description

H&M in Westlake, OH is seeking a proactive Sales Advisor to deliver exceptional customer service, guide shoppers through the store, and actively promote products and the Hello Member loyalty program. You will ensure garment care and presentation, support stock and back-of-house tasks, and collaborate with the team to meet sales goals.

The role emphasizes fashion awareness, strong communication, and a friendly, collaborative attitude in a dynamic retail environment.