In-Store Experience & Merchandising Lead

El Pollo Loco; Costa Mesa, Northern (CA, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

El Pollo Loco, in Costa Mesa, seeks a Merchandising & In-Store Experience Manager to own in-store experience initiatives across system-wide LTOs, local marketing, and merchandise programs. Lead cross-functional teams and manage timelines, budgets, and vendor relationships to ensure brand consistency and sales growth.

The role supports the field with merchandising materials, in-store music, and uniform programs, requiring strong project management and data-driven decision making.

Qualifications

• Minimum of 3 years of marketing experience in QSR or related industry, including merchandising/in-store programs.
• Strong ability to drive on-site customer journey and sales through merchandising decisions.
• Ability to lead cross-functional teams and manage timelines/budgets with agencies and vendors.

Responsibilities

• Manage implementation of system LTOs and market tests.
• Drive merchandising decisions to boost awareness and sales.
• Lead cross-functional teams to meet marketing calendars and deadlines.
• Coordinate timelines and budgets with agencies, fulfilment centers, print vendors, and designers.
• Oversee in-store music program and vendor relationships.
• Guide uniform programs and ensure consistent brand presentation.
• Create and deliver field communications about store experience initiatives.

Skills

Merchandising

Marketing

Project management

Analytical thinking

MS Excel

PowerPoint

Adobe Photoshop/Indesign

Education

3+ years marketing experience

Tools

Basecamp

Asana

Job description

El Pollo Loco, in Costa Mesa, seeks a Merchandising & In-Store Experience Manager to own in-store experience initiatives across system-wide LTOs, local marketing, and merchandise programs. Lead cross-functional teams and manage timelines, budgets, and vendor relationships to ensure brand consistency and sales growth.

The role supports the field with merchandising materials, in-store music, and uniform programs, requiring strong project management and data-driven decision making.