In-Store Electronics Field Service Team Lead

Construction Job Board USA; Springfield Township (Delaware County); On-site; USD 52,000 - 76,000; Full time

Job summary

ActionLink is seeking a Technician Team Leader to guide a field-based team delivering in-store retail experiences for leading consumer electronics brands. You will coordinate daily schedules, assign and inspect display setups, ensure planogram compliance, and troubleshoot hardware/software issues on demo units.

You will coach technicians, track metrics, and report results to managers and clients across multiple retail locations.

Qualifications

• Demonstrated leadership and team management experience.
• Background in retail merchandising and planogram execution.
• Hands-on hardware and software troubleshooting abilities.
• Experience with consumer electronics installation and setup.
• Proven ability to manage field service operations and schedules.
• Ability to plan routes and coordinate multiple locations.
• Strong reporting and documentation practices.
• Clear communication with clients and managers.
• Experience training and coaching technicians.
• Effective time management in a fast-paced environment.

Responsibilities

• Lead and schedule a team of field technicians across multiple retail locations.
• Oversee installation, configuration, and maintenance of in-store consumer electronics displays.
• Ensure planogram, merchandising, and branding standards are executed accurately.
• Troubleshoot and resolve hardware and software issues on demo units.
• Train and coach team members on technical procedures and retail execution best practices.
• Monitor performance metrics and provide feedback to drive results.
• Communicate regularly with managers and clients on project status and outcomes.
• Document work completed, issues encountered, and inventory changes.
• Maintain tools, equipment, and safety/compliance standards in the field.
• Support new program rollouts and special retail initiatives as assigned.

Skills

Team leadership

Retail merchandising

Planogram execution

Troubleshooting hardware/software

Electronics installation

Field service operations

Scheduling & route planning

Reporting & documentation

Client communication

Training & coaching

Time management

Job description

ActionLink is seeking a Technician Team Leader to guide a field-based team delivering in-store retail experiences for leading consumer electronics brands. You will coordinate daily schedules, assign and inspect display setups, ensure planogram compliance, and troubleshoot hardware/software issues on demo units.

You will coach technicians, track metrics, and report results to managers and clients across multiple retail locations.