In-Store Customer Success Specialist — Front Desk

ScrubaDub Auto Wash Centers, Inc; Natick (MA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

Free car washes

401(k) plan with employer match

Tuition reimbursement

Job summary

A premier car wash company in Natick, MA is seeking a Customer Success Specialist to enhance customer satisfaction through direct interactions. The role emphasizes customer service, educating patrons about offerings, and resolving their inquiries. Requirements include previous customer service experience, strong communication skills, and proficiency in Microsoft Office. This position offers competitive pay between $20-22 per hour, comprehensive health benefits, paid time off, and educational opportunities. Join a team recognized for its excellence in the industry.

Qualifications

• Previous experience in customer service, sales, or a related field.
• Excellent written and verbal communication skills.
• Proficiency in Gmail, Word, and Excel.

Responsibilities

• Provide top-notch customer service, both in-person and over the phone.
• Educate customers about our products and services.
• Efficiently troubleshoot and resolve customer concerns.
• Maintain accurate customer records in our database.
• Assist with our unlimited membership program.

Skills

Customer service experience

Relationship building

Multitasking ability

Positive demeanor

Written communication skills

Verbal communication skills

Proficiency in Gmail

Proficiency in Word

Proficiency in Excel

Job description

A premier car wash company in Natick, MA is seeking a Customer Success Specialist to enhance customer satisfaction through direct interactions. The role emphasizes customer service, educating patrons about offerings, and resolving their inquiries. Requirements include previous customer service experience, strong communication skills, and proficiency in Microsoft Office. This position offers competitive pay between $20-22 per hour, comprehensive health benefits, paid time off, and educational opportunities. Join a team recognized for its excellence in the industry.