In-Store Customer Service Associate: Quick Resolutions & Loyalty

Platinum Coastal Group; Belleville (IL); On-site; USD 27,552 - 34,440; Full time

Job summary

A service-focused organization in Belleville seeks an Entry Level Customer Service Representative to enhance customer satisfaction through effective communication and problem resolution. The role involves handling inquiries and complaints, providing product information, and ensuring positive customer interactions. Successful candidates will have strong communication skills and a commitment to service excellence. This is a full-time, on-site role requiring a high school diploma.

Qualifications

• Strong oral and written communication skills.
• Ability to multitask and prioritize effectively under pressure.
• Flexible schedule availability, including weekends and holidays.

Responsibilities

• Handle customer inquiries in-store.
• Provide accurate information on products and services.
• Resolve customer complaints in a timely manner.

Skills

Communication skills

Problem-solving abilities

Organizational skills

Customer service software proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Job description

A service-focused organization in Belleville seeks an Entry Level Customer Service Representative to enhance customer satisfaction through effective communication and problem resolution. The role involves handling inquiries and complaints, providing product information, and ensuring positive customer interactions. Successful candidates will have strong communication skills and a commitment to service excellence. This is a full-time, on-site role requiring a high school diploma.