In-Store Customer Care Specialist - Full-Time

Domino's Pizza; Mount Vernon (IL); On-site; USD 29,000 - 36,000; Full time

Job summary

A leading pizza delivery chain in Mount Vernon is looking for a Customer Service Representative. The role involves assisting customers with inquiries, processing orders accurately, and providing exceptional service. Ideal candidates should have excellent communication skills, a positive attitude, and the flexibility to work various shifts, including weekends and holidays. Previous customer service experience is advantageous but not mandatory as training is available.

Qualifications

• Strong customer service orientation and a positive, friendly attitude.
• Ability to follow directions and work efficiently in a fast-paced environment.
• Flexibility to work weekends, holidays, and various shifts as needed.

Responsibilities

• Answer incoming phone calls and assist customers with their inquiries and orders.
• Process customer orders accurately and efficiently.
• Provide outstanding customer service, addressing concerns and resolving issues promptly.

Skills

Excellent communication skills

Customer service orientation

Attention to detail

Ability to multitask

Basic computer skills

Education

High school diploma or equivalent

Job description

Customer Service Representative (09685) 4115 Broadway Street

• Full-time
• Job Category Org: Store Customer Service Rep

Are you a friendly and customer-focused individual looking for an exciting opportunity? We're seeking a dedicated Customer Service Representative to join our team in Mount Vernon, United States. In this role, you'll be the face of our company, ensuring exceptional customer experiences and contributing to our success.

• Answer incoming phone calls and assist customers with their inquiries and orders
• Process customer orders accurately and efficiently
• Handle cash transactions and maintain a balanced cash drawer
• Prepare and package products according to company standards
• Provide outstanding customer service, addressing concerns and resolving issues promptly
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations during busy periods
• Adapt to changing priorities and handle multiple tasks simultaneously
• Adhere to company policies and procedures at all times
• Excellent communication skills with the ability to interact professionally with customers and team members
• Strong customer service orientation and a positive, friendly attitude
• Ability to follow directions and work efficiently in a fast-paced environment
• Flexibility to work weekends, holidays, and various shifts as needed
• Basic computer skills and ability to learn new software systems quickly
• Attention to detail and accuracy in order processing and cash handling
• Ability to multitask and prioritize responsibilities effectively
• Physical ability to stand for extended periods and lift up to 25 lbs.
• High school diploma or equivalent preferred
• Previous customer service experience is a plus, but not required – we provide comprehensive training

All your information will be kept confidential according to EEO guidelines.

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