In-Season Merch Intern — Game Day & E‑Commerce

Trenton Ironhawks; Trenton (NJ); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Team apparel

College credit may be available

Job summary

The Merchandise Intern (In-Season) at Trenton Ironhawks supports day-to-day retail and merchandise operations. You will gain hands-on experience in sports retail, inventory management, e-commerce, game day operations, and event merchandising while assisting with planning, promotion, and sales of official team gear.

Reporting to the Senior Manager, Merchandise and Community Relations, you’ll collaborate with Marketing, Ticket Sales, and Game Presentation to enhance fan experiences and sales

Qualifications

• Currently enrolled in or recently graduated from a college or university program in Sports Management, Business, Marketing, Retail Management, Communications, Hospitality, or related field.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Experience with Shopify, Square, Lightspeed, or other retail POS systems is a plus.
• Photography, social media, or graphic design experience is a plus.

Responsibilities

• Assist with daily operation of the team store and portable merchandise locations.
• Organize and restock merchandise displays to maintain an attractive retail environment.
• Ensure merchandise is properly tagged, folded, hung, and presented according to team standards.
• Help maintain cleanliness and organization of all retail areas.
• Assist with receiving, counting, and processing incoming merchandise shipments.
• Organize inventory storage areas and maintain accurate stock levels.
• Conduct periodic inventory counts and assist with reconciliation.
• Report low inventory levels and damaged merchandise to supervisors.
• Assist with maintaining the online merchandise store.
• Help upload new products, descriptions, pricing, and product photography.
• Prepare and ship online merchandise orders.
• Track shipping supplies and packaging inventory.
• Assist with setup and breakdown of merchandise stands before and after games.
• Operate point-of-sale systems and process customer transactions.
• Provide outstanding customer service to fans.
• Restock merchandise throughout games to maximize sales opportunities.
• Assist with post-game inventory counts and cash reconciliation procedures.
• Represent the team at community appearances, festivals, and promotional events.
• Assist with merchandise sales at off-site events.
• Help prepare merchandise for promotional giveaways and special campaigns.
• Assist Marketing with merchandise promotions and product launches.
• Help create engaging product displays and promotional signage.
• Capture photos and short videos of new merchandise for social media when requested.
• Provide feedback on fan purchasing trends and popular merchandise.
• Assist with filing, data entry, inventory records, and order tracking.
• Support special projects as assigned.
• Perform other duties as needed.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Multitasking

POS systems

Photography / social media

Graphic design

Education

College/university program in Sports Management, Business, Marketing, Retail Management, Communications, Hospitality

Tools

Shopify

Square

Lightspeed

MS Office

Job description

The Merchandise Intern (In-Season) at Trenton Ironhawks supports day-to-day retail and merchandise operations. You will gain hands-on experience in sports retail, inventory management, e-commerce, game day operations, and event merchandising while assisting with planning, promotion, and sales of official team gear.

Reporting to the Senior Manager, Merchandise and Community Relations, you’ll collaborate with Marketing, Ticket Sales, and Game Presentation to enhance fan experiences and sales