In Room Dining Supervisor

Tommy Bahama; Fort Lauderdale (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate In Room Dining Supervisor to enhance guest experiences at their luxury resort. This role involves leading a dedicated team to deliver exceptional in-room dining services while ensuring operational efficiency and guest satisfaction. With a focus on quality and service standards, you will have the opportunity to thrive in a dynamic environment that values individual contributions. Join a culture that prioritizes employee welfare and offers competitive wages, comprehensive benefits, and opportunities for growth in the vibrant world of hospitality.

Benefits

Group medical, dental, vision benefits

Paid time off and sick leave

401(k) plan with company match

Complimentary team member meals

Complimentary room nights at managed properties

Qualifications

• Previous experience as a lead server or in a supervisory position is required.
• Must be able to communicate effectively in English.
• Ability to prioritize and organize work assignments.

Responsibilities

• Supervise and mentor a team of in-room dining servers and mini bar attendants.
• Coordinate all aspects of in-room dining operations for guest satisfaction.
• Monitor performance metrics to identify areas for improvement.

Skills

Communication Skills

Customer Service

Team Leadership

Inventory Management

Problem-Solving

Education

High School Diploma or GED

Some College Experience

Job description

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned In Room Dining Supervisor to join our Pier Sixty-Six Resort team! We are seeking friendly and outgoing individuals with food and beverage experience to join our team as In Room Dining Supervisor. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.

Reporting to the In Room Dining General Manager, as the In Room Dining Supervisor, you will be a key member of our Food and Beverage team, responsible for overseeing the delivery of in-room dining services to our esteemed guests as well as oversee all minibar operations. You will lead a team of dedicated staff members to ensure seamless execution of orders, exceptional service, and unforgettable dining experiences.

Responsibilities

1. Supervise and mentor a team of in-room dining servers and mini bar attendants, ensuring they deliver impeccable service and adhere to resort standards.
2. Coordinate all aspects of in-room dining operations, including order taking, food preparation, and delivery to guest rooms, to ensure efficiency and guest satisfaction.
3. Oversee mini bar operations, including inventory management, restocking, and quality control, to ensure a well-stocked and appealing selection of items for guests.
4. Conduct regular inventory audits of mini bar items and monitor consumption patterns to optimize inventory levels and minimize waste.
5. Provide hands-on support to team members during peak service periods, leading by example and demonstrating a commitment to excellence in service.
6. Conduct pre-shift meetings to communicate service expectations, review guest preferences and special requests, and provide updates on menu offerings and promotions.
7. Monitor performance metrics, such as order accuracy, delivery times, and guest feedback, to identify areas for improvement and implement corrective actions as needed.
8. Collaborate with the culinary team to ensure the highest standards of food quality, presentation, and consistency in in-room dining offerings, including communicating specials and menu updates.
9. Oversee guest inquiries, requests, and complaints in a courteous and efficient manner, striving to exceed guest expectations and resolve issues to their satisfaction.
10. Maintain cleanliness and organization of all in-room dining areas, including service stations, tray setups, mini bars, and guest corridors, in accordance with resort standards.
11. Adhere to all resort policies and procedures, including safety protocols and food handling guidelines, to ensure a safe and secure environment for guests and staff.
12. Manage guest inquiries, complaints, or special requests with professionalism and efficiency.
13. Adhere to departmental policies and procedures.
14. Effectively communicate with peers, management, line, and front-of-the-house employees.
15. Adhere to proper grooming, dress, and uniform standards as set forth by Resort policy.
16. Be courteous to all guests and coworkers.
17. Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook.
18. Familiarize with room offerings and front office communication procedures.

Qualifications

• Must have previous experience as a lead server or in a supervisory position.
• Must be able to speak, comprehend, read, and write English effectively.
• Must have strong communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact professionally with all associates and guests of the resort.
• Ability to remain calm and courteous in high-pressure situations.
• Must be able to stand or walk for extended periods.
• Flexible and available to work days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Focus on guest needs, maintaining composure and courtesy.
• Ability to think clearly, quickly, and make concise decisions under pressure.
• Must be able to work outdoors and in extreme weather conditions.
• Ability to remain stationary at assigned posts when required.
• Endure physical movements throughout work areas.

Experience, Education, & Licensure

• High School Diploma or GED recommended.
• Some college experience or degree recommended.
• Previous host experience in a professional setting preferred.
• Experience as lead server/captain or similar role preferred.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in pre-tax flexible benefit plans.
• Employee assistance program.
• Paid time off and sick leave.
• Participation in a 401(k) plan with company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort