In Room Dining Server

Hotel Yountville; California, Northern (MO, KY); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Hotel Yountville in California is seeking friendly, guest-oriented individuals to join our service team as a hotel service associate. You will deliver food and beverages to rooms promptly and maintain knowledge of menus and service standards.

The role requires strong communication skills, reliability, and flexibility to work nights, weekends, and holidays. Compensation is hourly and aligned with local wage laws, with opportunities to grow within the hotel.

Qualifications

• Strong communication skills (verbal and written).
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Maintain staff and guest confidentiality at all times.

Responsibilities

• Set up orders and deliver to rooms within 20-30 minutes.
• Develop knowledge of menus, dish and glassware service for guests.
• Follow tray setup for all orders and ensure complete delivery.
• Develop knowledge of service standards for beer, liquor and wine and comply with relevant laws.
• Promptly settle checks and payments with cashier and follow up with guests.
• Anticipate guest needs and maintain positive guest relations at all times.

Skills

Communication skills

Job description

6462 Washington Street, Yountville, California 94599

Rooted in Yountville history, we welcome our guests to experience a luxury boutique hotel inspired by a quintessential wine country home and anchored by a Heritage Valley Oak. Hotel Yountville beckons guests with buildings constructed of stacked Napa river rocks, heavy timber beams and copper accents. With charming service and genuine comfort, Hotel Yountville creates a Vintage Yountville escape for wine country lovers.

Job Description

Hourly Pay Rate: $16.90

What you will be doing

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

Requirements

Hourly Pay Rate: $16.90

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Status

Full-time

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