In-Room Dining Guest Experience Associate

B.-F.-Saul-Hospitality-Group-; Washington (District of Columbia); On-site; USD 40,000 - 41,000; Full time

Job summary

The Hay-Adams in downtown Washington, DC is seeking a guest-focused In-Room Dining Attendant to provide exceptional service and take food and beverage orders while ensuring accurate Micros entries and timely delivery.

You will upsell items, answer guest questions, calculate gratuities, and maintain sanitation standards. A high school diploma and strong English proficiency are essential for success in this role.

Qualifications

• Must have good working knowledge of English – read, write and communicate clearly.
• Experience in guest service and cash handling is preferred.
• Familiarity with in-room dining operations and point-of-sale systems is a plus.

Responsibilities

• Accurately take In-Room Dining orders by phone or directly from guests; upsell menu items.
• Enter orders into Micros, generate guest checks, and coordinate delivery with kitchen and servers.
• Monitor timely delivery, manage gratuities, and perform shift end reports as required.
• Maintain sanitation, handle payments, and answer guest questions with professional courtesy.

Skills

Customer service

English proficiency

Upselling

Education

High school diploma or GED

Tools

Micros

Job description

The Hay-Adams in downtown Washington, DC is seeking a guest-focused In-Room Dining Attendant to provide exceptional service and take food and beverage orders while ensuring accurate Micros entries and timely delivery.

You will upsell items, answer guest questions, calculate gratuities, and maintain sanitation standards. A high school diploma and strong English proficiency are essential for success in this role.