In-Room Dining Concierge — Full-Time

The Grand & Little America Hotel; Salt Lake City (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Floating holidays

Sick pay

Vacation after 90 days

Job summary

The Grand America Hotel in Salt Lake City, UT is seeking an In-Room Dining Assistant to deliver luxury in-room dining experiences. You will take guest orders, coordinate with the kitchen and service staff, and ensure accuracy and high service standards.

Full-time AM and PM shifts are available; weekend and holiday availability is required. Benefits include medical, dental, vision, life insurance after 60 days, floating holidays, sick pay, and vacation after 90 days of employment.

Qualifications

• Clear English communication is required.
• Demonstrated attention to detail and order accuracy.
• Hospitality or cashier experience is a plus.

Responsibilities

• Answer incoming in-room dining calls professionally.
• Accurately take guest food and beverage orders and note special requests.
• Enter orders into the POS system and relay details to kitchen/service teams.
• Provide menu information including ingredients, prep methods, pricing, and recommendations.
• Ensure orders are prepared and delivered per service standards.
• Maintain knowledge of the in-room dining menu, specials, and promotions.
• Coordinate with kitchen and service staff for timely fulfillment.
• Present guest checks and process payments when required.
• Assist with opening/closing procedures and other duties as assigned.

Skills

Customer service

Communication

Attention to detail

POS system usage

Tools

POS system

Job description

The Grand America Hotel in Salt Lake City, UT is seeking an In-Room Dining Assistant to deliver luxury in-room dining experiences. You will take guest orders, coordinate with the kitchen and service staff, and ensure accuracy and high service standards.

Full-time AM and PM shifts are available; weekend and holiday availability is required. Benefits include medical, dental, vision, life insurance after 60 days, floating holidays, sick pay, and vacation after 90 days of employment.