In-Room Dining Concierge

Auberge Collection; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Auberge Collection's Bowie House is seeking an In-Room Dining Server to provide outstanding in-room dining experiences for guests and colleagues. You will accurately take and place orders, input them into the POS, and deliver items efficiently while engaging with guests to ensure satisfaction.

Role requires at least one year in customer service or hospitality, ability to lift 30 lbs, and a flexible schedule including weekends/holidays.

Qualifications

• Minimum of one year experience in customer service or the foodservice/hospitality industry.
• Must meet the minimum age requirements for food and alcohol service.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
• Ability to lift 30lbs.

Responsibilities

• Accurately and quickly take and place orders and input them into the POS system ensuring correct timing and billing.
• Deliver requested items in an efficient and timely manner.
• Relate with guests about needs, and satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
• Retrieve orders from the POS system and communicate any special requests or modifications to the kitchen. Maintain knowledge of all menu items.
• Prepare the guest check accurately and collect payment or signature, as required
• Operate, maintain, and properly clean all restaurant equipment and fittings
• Ensure that the food delivery is tidy and keep an accurate par of food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas.
• Use safe food handling procedures and maintain a safe working environment by using proper skills and food safety guidelines
• Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units
• Check quality and expiration of all items; discard and replace according to established procedures.

Skills

Customer service

Hospitality experience

Job description

Auberge Collection's Bowie House is seeking an In-Room Dining Server to provide outstanding in-room dining experiences for guests and colleagues. You will accurately take and place orders, input them into the POS, and deliver items efficiently while engaging with guests to ensure satisfaction.

Role requires at least one year in customer service or hospitality, ability to lift 30 lbs, and a flexible schedule including weekends/holidays.