In-Room Dining Cashier - Waldorf Astoria Orlando

Waldorf Astoria Orlando; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Waldorf Astoria Orlando is hiring an In-Room Dining Cashier responsible for taking food and beverage orders, providing exceptional customer service, and reconciling checks. This full-time role requires attention to detail and adaptability in a dynamic hospitality environment. Join a prestigious hotel known for luxury and excellence.

Benefits

DailyPay access

Medical Insurance Coverage

Best-in-Class Paid Time Off

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program at a discount

Debt-free education access

Career growth opportunities

Qualifications

• Entry-level position in the hospitality industry with a focus on guest service.
• Must demonstrate excellent communication and customer interaction skills.
• Ability to work in a dynamic environment and handle guest requests promptly.

Responsibilities

• Answer In-Room Dining telephones and take guest orders.
• Ensure accuracy during the order process and check reconciliation.
• Deliver personalized service to enhance guest dining experiences.

Skills

Customer Focus

Attention to Detail

Communication

Adaptability

Job description

In-Room Dining Cashier - Waldorf Astoria Orlando

Join to apply for the In-Room Dining Cashier - Waldorf Astoria Orlando role at Waldorf Astoria Orlando

In-Room Dining Cashier - Waldorf Astoria Orlando

11 hours ago Be among the first 25 applicants

Join to apply for the In-Room Dining Cashier - Waldorf Astoria Orlando role at Waldorf Astoria Orlando

Waldorf Astoria Orlando is looking for an In Room Dining Cashier to join the Food and Beverage Team!

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

Want to learn more? Hotel Website, Facebook, Instagram

• Classification: Full-Time
• Shift: Various – must be available to weekdays, weekends, and holidays.
• Pay Rate: $13.39
  
  
  

What will I be doing?

As an In-Room Dining Cashier, you will be responsible for answering telephones and taking guest food and beverage orders, playing a key role in ensuring that every guest’s in-room dining experience reflects the luxury and excellence we strive for as we work toward achieving Forbes 5-Star recognition. This role requires delivering personalized service with a focus on attention to detail, anticipating guest needs, and ensuring every aspect of the order process is executed flawlessly. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Answer In-Room Dining telephones with poise and professionalism, responding to guest requests in a timely, friendly, and efficient manner while providing an exceptional in-room dining experience.
• Demonstrate thorough knowledge of the menu, ensuring you provide thoughtful recommendations that would enhance the guest’s dining experience by considering their preferences and needs.
• Make personalized recommendations for food and beverage items, ensuring that each guest's meal is curated to complement their tastes and preferences, creating an exceptional in-room dining experience.
• Take guest food and beverage orders with accuracy and attentiveness, inputting them promptly into the point-of-sale system, ensuring no detail is overlooked.
• Reconcile checks upon order delivery, ensuring accuracy with check totals, gratuity disbursement, and managing the cash drawer and house bank in strict accordance with established accounting guidelines.
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportiveparental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education:Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

• Available benefits may vary depending upon property-specific terms and conditions of employment.
  
  
  

Work Locations

Waldorf Astoria Orlando

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Room Service

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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