In-Person Mystery Shopper (ID testing) - flex hours

Serve Legal Limited; City of Rochester (NY); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Bonuses for performance

Refer a Friend scheme

Travel expenses covered

Job summary

Serve Legal Limited invites applicants for an In-Person Mystery Shopper (ID testing) with flexible hours. The role pays per audit and targets a Real-Living-Wage hourly rate, with audits organized into nearby batches and Area Managers coordinating assignments.

The position suits students or those balancing other commitments. Opportunity spans the whole UK and Ireland, with bonuses for performance and a refer-a-friend scheme.

Qualifications

• No prior experience required; training provided.
• Attention to detail and clear audit reporting required.
• Ability to observe customer service, store procedures and compliance.
• Reliable and professional; complete audits on time.
• Strong time management and ability to work independently.
• Basic written communication for audit reports.
• Desirable: driver’s license, but not required.

Responsibilities

• Perform audits at supermarkets, high-street retailers, betting shops and more by making a purchase and reporting the experience.
• Carry out age-verification audits where required and report if ID was requested.
• Work in batches of nearby audits coordinated by Area Managers.
• Complete audits accurately and submit reports with observations and findings.
• Maintain flexibility to fit around other commitments and travel accordingly.

Skills

Attention to detail

Written communication

Observation skills

Reliability

Time management

Independent work

Following instructions

Organisation skills

Job description

In-Person Mystery Shopper (ID testing) - flex hours

Serve Legal are recruiting compliance auditors to perform audits to a range of sites. These audits can be to supermarkets, high-street retailers, betting shops and more, making a specific purchase then reporting back on the experience. We have opportunities for anyone aged 16+, but particularly require 18 and 19 year olds for age-verification audits, which involve buying age-restricted products and reporting if ID was requested.

This is a part-time, flexible role, which is ideal to fit around other work or education. Pay is calculated on a per-audit basis, estimated to align with a Real-Living-Wage hourly rate, with audits being allocated as a ‘batch’ which are nearby to each other. There is no obligation to complete work consistently or regularly, and our Area Managers liaise with Auditors to allocate suitable work, accounting for other commitments and travel limitations.

Why Join Us?

• Flexibility: Part-time hours mean you can balance work, studies, or other commitments effortlessly. We cover the whole of the UK and Ireland, so you can work if you are at home or during term time!


• Great Pay: Earn competitive rates per audit, with bonuses for excellent performance and auditor of the month and opportunities for extra income through our 'Refer a Friend' scheme.


• Travel Opportunities: Explore different locations with expenses covered while contributing to keeping communities safe.


• Varied Work: Each audit presents a new challenge, ensuring you're engaged and motivated every step of the way.


• Career Growth: Our supportive environment embraces personal and professional development. Many of our Area Managers began their journey as auditors like you!


• Freebies: Keep what you buy during audits, including grocery shops up to £40, on us!

Age Restrictions: We have opportunities for anyone aged 16+, but our age verification audits can only be completed by 18-19-year-olds. We have plenty of non-age-restricted work as well!

Join Serve Legal today and become part of a dynamic team. Perfect for students, individuals on gap years, or anyone balancing multiple responsibilities. We welcome applicants from all backgrounds, irrespective of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy and maternity.

For more information, please check out our Glassdoor reviews and welcome video: https://www.glassdoor.co.uk/Overview/Working-at-Serve-Legal-EI_IE1473313.11,22.htm https://youtu.be/FBVGBj2LXdA

There is no prior experience required for this role, our dedicated area managers will provide comprehensive training and mentorship to set you up to be a successful auditor. Essential skills: Attention to detail: accurately observing store staff and recording findings correctly. Strong written communication: completing clear, accurate audit reports. Observation skills: noticing details about customer service, store procedures, and compliance practices. Reliability and professionalism: completing audits on time and following instructions precisely. Time management: planning and completing multiple audits efficiently. Independence: working alone with minimal supervision. Following instructions: adhering to specific audit requirements and purchase scenarios. Organisation skills: managing audit deadlines, receipts, and reports. Desirable skills: Ability to drive is desired, but not a necessity to the role.